GTM Operations Lead

The Role

We are seeking a GTM Operations Lead to design and build the operational foundation of our go-to-market organization from the ground up. This is a true zero-to-one role where you will architect the systems, data model, and operating cadence that power Sales, Marketing, and every future GTM motion (CS, Partnerships, Expansion).

About the role

Reducto is the agentic document platform for leading AI teams who demand enterprise performance at scale. We provide a comprehensive toolkit for working with documents the way a human would, combining custom in-house and leading frontier models to power efficient and accurate document workflows.

Responsibilities

• Design and build end-to-end GTM systems architecture across Sales, Marketing, and future post-sales and partnerships motions
• Build and own our CRM from first principles — objects, lifecycle stages, automation, routing, permissions — and the rest of our GTM stack
• Define funnel stages, lead and account lifecycle, and attribution in partnership with Marketing
• Build forecasting models and revenue reporting that GTM and Finance both trust
• Owning commissions modeling and comp operations; designing comp frameworks, performance metrics, and quota structures for new GTM functions as we hire
• Design territory, segmentation, account assignment, and routing models as the business evolves
• Build dashboards for pipeline health, conversion, capacity, and performance — and turn them into codified action protocols, not just charts
• Partner with Finance on headcount modeling, capacity planning, and coverage ratios as the team scales
• Support pricing, packaging, and GTM motion experiments
• Ensure data integrity and consistency across every system in the GTM stack

Requirements

You have 4-8 years in GTM Ops, RevOps, Sales Ops, or BizOps at SaaS companies, and you've personally stood up a GTM/RevOps function from scratch or near-zero.

Builder Mindset

You default to building the right solution rather than reaching for an off-the-shelf one, and you have the taste and technical chops to back it up. You're fast, proactive, and comfortable with ambiguity.

Technical Foundation

Deep hands-on expertise with CRMs and the data behind them. You can build them from first principles (objects, lifecycle stages, automation, routing, permissions). You're comfortable working directly with raw data, building dashboards and tools, and partnering with engineering and data when something needs to be built that no SaaS product can do for you.

Analytical Rigor

Strong modeling, diagnosis, and explanation skills. You can build forecasts that GTM and Finance both trust, design comp models that drive the right behavior, and turn raw signal into the clear answers leadership needs to make decisions.

Cross-Functional Collaboration

You partner closely with GTM leaders, Finance, Product, and engineering to turn strategy into executable systems. You're skilled at translating ambiguous business needs into the operational scaffolding that makes them real.

Low Ego, High Ownership

You default to ownership, not ticket-taking. You identify operational gaps proactively and ship solutions before someone has to ask. You're collaborative, low-drama, and you bias toward automation and simplification at every turn.

Core Work

Designing end-to-end GTM systems architecture across Sales, Marketing, and future post-sales and partnerships motions
Building and owning our CRM from first principles — objects, lifecycle stages, automation, routing, permissions — and the rest of our GTM stack
Defining funnel stages, lead and account lifecycle, and attribution in partnership with Marketing
Building forecasting models and revenue reporting that GTM and Finance both trust
Owning commissions modeling and comp operations; designing comp frameworks, performance metrics, and quota structures for new GTM functions as we hire
Designing territory, segmentation, account assignment, and routing models as the business evolves
Building dashboards for pipeline health, conversion, capacity, and performance — and turning them into codified action protocols, not just charts
Partnering with Finance on headcount modeling, capacity planning, and coverage ratios as the team scales
Supporting pricing, packaging, and GTM motion experiments
Ensuring data integrity and consistency across every system in the GTM stack

Bonus Points

• Experience at a usage-based or consumption-pricing SaaS business and understanding how that reshapes pipeline, forecasting, and customer success operations
• Hiring and managing an ops team, and knowing how to develop talent while staying hands-on
• Familiarity with the AI/ML or developer-tools landscape and the GTM motions that work in technical sales
• Using AI thoughtfully in your own workflows — building agents, scripts, and automations that compound the leverage of a small ops team

Benefits

• Unlimited PTO
• Daily Lunch
• Commuter Reimbursement
• Comprehensive Insurance
• Health and Wellness Budget
• Parental Leave
• Flexible Scheduling
• 401k +4% company match

Company Culture

We are an early-stage company, we move fast and work hard. We are an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration without regard to sex, race, color, age, national origin, religion, disability, sexual orientation, gender identity, veteran status, or any other protected category.