GTM Operations Business Partner
About the role
Join the team redefining how the world experiences design. We offer flexibility in how and where you work, trusting our team to choose the balance that empowers them and their team to achieve their goals.
Responsibilities
- Owning the GTM Operating Cadence
- Design and run the operating rhythm for the entire GTM org & Sales & Success Supergroup, from leadership forums through to all-hands, activations, and QBRs.
- Partner with the Chief of Staff and Group Leadership to ensure every meeting, ritual, and forum has a clear purpose, the right audience, and a sharper outcome than the one before.
- Hold the org accountable to its cadence. Notice when a ritual has lost its edge and reset it.
- Owning GTM-Wide Communications
- Be the comms drumbeat for GTM—maintaining and keeping Slack clean, creating dynamic newsletters, and facilitating face-to-face touchpoints.
- Translate complex updates from senior leaders into clear, useful messages for everyone from regional sales reps to systems admins.
- Build the comms muscle of the org and define what great looks like.
- Driving End-to-End Program Delivery
- Work closely with the GTM Strategy & Operations team to set clear workstreams with owners, milestones, and momentum—experience in GTM programs is essential.
- Keep a large cross-functional team of operators on track to deliver on their workstreams, from AI initiatives to enablement masterclasses.
- Collaborate with the Chief of Staff & CCO on company-wide programs, including goal tracking, comms updates, and wrangling multiple supergroups.
- Partnering on Org-Wide Events
- Partner with the Chief of Staff to design and run GTM’s flagship moments, including GKO and other org-wide events that shape how the team feels and performs.
- Drive the operational backbone of these events end-to-end, from concept through logistics, content, and follow-through.
Requirements
- You’re a natural operator with experience setting the operating cadence for an org, owning org-wide communications, and running big moments effortlessly.
- 5+ years of deep program and project management experience, ideally in a fast-growing tech or scale-up environment, delivering complex cross-functional programs end-to-end.
- A strong GTM instinct—able to engage with regional sales leads on pipeline, discuss renewals with Success leaders, and document briefs for group leadership.
- Top-tier communication skills across written, verbal, async, and live formats.
- A relationship-building powerhouse who builds trust quickly with senior leaders, peers, and individual contributors.
- Ability to bring clarity to ambiguity, making sense of shifting priorities and driving alignment when things are still forming.
- Proactive in spotting gaps, fixing them, running experiments, and improving systems as you go.
- Great energy and a positive vibe—uplifting those around you and contributing to a collaborative culture.
- Excited about leveraging AI to automate, optimize, and elevate operational impact.
About the Team
The GTM org is customer-obsessed, focused on ensuring Canva’s customers derive value and that Canva creates a net-positive impact for the organizations we work with. The Operations Partnering team is a global team of 80, including Chiefs of Staff, Operations Business Partners, and Admin Business Partners—predominantly based in Sydney, though your coach will be in San Francisco. The team’s mission is to build and optimize ways of working that empower Canvanauts worldwide to achieve Canva’s mission, strategy, and goals as effectively as possible. While part of the People (HR) specialty, Ops BPs are deeply embedded in the business areas they support. As an Ops BP, you’ll join a tight-knit group of 25+ Operations Business Partners globally, known for its strong learning culture and community.
Benefits
- Equity packages—we want our success to be yours too.
- Health benefits plans to support you and your wellbeing.
- 401(k) retirement plan with company contribution.
- Inclusive parental leave policy supporting all parents & carers.
- An annual Vibe & Thrive allowance for wellbeing, social connection, office setup, and more.
- Flexible leave options to recharge and support personal needs.
For more details, visit lifeatcanva.com.
Pay
The target salary range for this position is $166,000 - $190,000 USD. Salary decisions are based on market data and candidates' skills and experience.