GTM Operations Business Partner

Canva · Austin, TX · 2 wk ago

HybridHuman ResourcesFull-time

About the role

Join the team redefining how the world experiences design. As Canva scales, change continues to be part of our DNA. This role focuses on owning the go-to-market (GTM) operating cadence, GTM-wide communications, end-to-end program delivery, and org-wide events.

Responsibilities

Owning the GTM Operating Cadence
- Design and run the operating rhythm for the entire GTM org, Sales, and Success Supergroup, from leadership forums to all-hands, activations, and QBRs.
- Partner with the Chief of Staff and Group Leadership to ensure every meeting, ritual, and forum has a clear purpose, the right audience, and sharper outcomes.
- Hold the org accountable to its cadence; notice when a ritual has lost its edge and reset it.
Owning GTM-Wide Communications
- Maintain and keep Slack channels clean, and create dynamic newsletters and face-to-face touchpoints.
- Translate complex updates from senior leaders into clear, useful messages for everyone from regional sales reps to systems admins.
- Build the comms muscle of the org and define what great looks like.
Driving End-to-End Program Delivery
- Work closely with the GTM Strategy & Operations team to set clear workstreams with owners, milestones, and momentum—experience in GTM programs is essential.
- Keep a large cross-functional team of operators on track to deliver on their workstreams, from AI initiatives to enablement masterclasses.
- Collaborate with the Chief of Staff & CCO on company-wide programs, including goal tracking, comms updates, and wrangling multiple supergroups.
Partnering on Org-Wide Events
- Partner with the Chief of Staff to design and run GTM’s flagship moments, including GKO and other org-wide events that shape how the team feels and performs.
- Drive the operational backbone of these events end-to-end, from concept through logistics, content, and follow-through.

Requirements

You’re a natural operator with experience setting the operating cadence for an org, owning org-wide communications, and running big moments effortlessly.
5+ years of deep program and project management experience, ideally in a fast-growing tech or scale-up environment, with a track record of delivering complex cross-functional programs end-to-end.
A strong GTM instinct—able to discuss pipeline with a regional sales lead, renewals with a Success leader, and then document a brief for group leadership.
Top-tier communication skills across written, verbal, async, and live formats.
A relationship-building powerhouse who builds trust quickly with senior leaders, peers, and individual contributors.
Ability to bring clarity to ambiguity, make sense of shifting priorities, and drive alignment when things are still forming.
Proactive in spotting gaps, fixing them, running experiments, and improving systems as you go.
Great energy and a positive vibe that uplifts those around you and contributes to a collaborative culture.
Excited about leveraging AI to automate, optimize, and elevate operational impact.

About the Team

We’re on a mission to bring Canva into every organization across the globe. The GTM org is customer-obsessed, focused on ensuring customers derive value from Canva and that Canva creates a net-positive impact for the organizations we work with.

The Operations Partnering team is a global team of 80, including Chiefs of Staff, Operations Business Partners, and Admin Business Partners—predominantly based in Sydney, though your coach will be in San Francisco. Their mission is to build and optimize ways of working that empower Canvanauts worldwide to achieve Canva’s mission, strategy, and goals as effectively as possible. The team sits within the People (HR) specialty but is deeply embedded in the business areas they support day-to-day. As an Ops BP, you’ll join a tight-knit group of 25+ Operations Business Partners with a strong learning culture and real community.

Benefits