GTM Operations Associate

About the role

We're looking for an eager early-career go-to-market (GTM) and operations professional who is excited to learn, take ownership, and wear multiple hats. This role offers exposure across the entire customer journey, from demos and onboarding to billing, renewals, implementation, and operations. The ideal candidate is a self-starter who thrives on solving problems and taking initiative in a fast-paced startup environment.

Responsibilities

• Support customers throughout their journey, from initial onboarding to renewals and ongoing success.
• Own and navigate the GTM tech stack including Hubspot, Stripe, and other internal admin tools.
• Build your customer-facing skills by learning how to successfully conduct calls, live demonstrations, and implementation sessions.
• Help investigate customer billing questions, subscription changes, invoices, and payment issues.
• Ensure data accuracy across customer records and account details in our CRM, HubSpot.
• Partner with Product, Engineering, and Support to resolve customer issues quickly.
• Identify opportunities to improve internal processes and customer experience.
• Capture customer insights to help shape our product and GTM strategy.
• Provide high-impact support across operations, sales, customer support, documentation, and/or special projects.

Requirements

• 1–3 years of experience at a B2B SaaS or tech company in Customer Success, Sales, Account Management, Revenue Operations, Support, and/or a similar customer-facing role.
• A strong bias for action and track record of following through on commitments from start to finish.
• Hands-on experience with HubSpot and familiarity with Stripe (or similar digital billing system).
• Excellent written and verbal communication skills.
• Quick to learn, adopt, and master new systems and tools.
• Strong organizational skills with high attention to detail.
• Excitement for an evolving startup environment, where every day presents new opportunities.
• Curious, resourceful, and eager to learn.

Fluency in Portuguese is a strong plus. Fluency in Spanish is also a plus but not required.

Pay

US base salary range for this position is $75,000 - $95,000 annually. Compensation may vary depending on qualifications, skills, competencies, experience, and location. This role is also eligible for bonus opportunities.

Benefits

• Work remotely out of a state-of-the-art virtual office.
• Competitive compensation including benefits and bonuses.
• Comprehensive medical, dental, and vision insurance for employees and their dependents.
• 401k and matching program.
• Generous PTO policy and Gather days to recharge.
• Monthly meal stipend to keep you nourished.
• Remote work, education, and wellness stipend.
• Support for family planning & gender-affirmation.
• The opportunity to join a passionate mission-driven team.