GTM Operations Analyst - AI Automation

About the role

Own end-to-end GTM workflows: diagnose how a sales or marketing process works today and redesign it so an AI agent can run it more efficiently and reliably.

• Design, configure, and maintain AI agents supporting sales and marketing workflows, primarily using low-code/no-code AI platforms (e.g., Lindy) with light scripting or API configuration as needed
• Implement prompt logic, multi-step workflows, and agent orchestration based on business needs and product requirements
• Connect AI agents with internal systems, data sources, and GTM platforms using platform-native integrations and APIs
• Partner closely with the GTM Operations AI Manager to execute against defined priorities and delivery timelines
• Monitor agent performance and troubleshoot issues related to quality, reliability, and data integration
• Iterate on agent logic and workflows to improve consistency, accuracy, and usability
• Design for scale: build workflows that hold up across large data volumes and many users, not just a handful of records or a single team
• Document logic, workflows, and implementation details to support maintainability and scale
• Stay current on AI tooling capabilities, platform updates, and applied AI best practices

Requirements

• 3–6 years of relevant operations/automation experience in a business operations function (sales operations, revenue operations, marketing operations, customer success/support operations, or similar) where you owned and improved processes and workflows
• Hands-on experience building, configuring, or scaling automation or workflow tools in an operations context (e.g., Lindy, Workato, Make, Zapier, n8n, or comparable low-code/no-code platforms)
• A demonstrated appetite for AI and an instinct to build with it: you have started configuring or automating with AI tools (even simple, imperfect attempts count), and you are not someone who only uses AI to get answers or draft text
• Experience building or operating in environments with genuine scale: large data volumes and/or many users, such as a larger, established company
• Working knowledge of data integration concepts, APIs, and structured data formats (e.g., JSON, SQL, CSV); comfortable reading and troubleshooting these, not necessarily writing code from scratch
• Demonstrated ability to implement solutions from defined requirements and iterate based on feedback and observed performance
• Strong problem-solving skills, with the ability to troubleshoot workflow issues, optimize outputs, and improve system reliability
• Bachelor’s degree in a technical or business-related field
• Comfort operating in fast-paced, evolving environments with changing requirements and incomplete information

Preferred Qualifications

• Hands-on experience building AI-powered workflows or agents: configuring prompts, agent logic, and multi-step reasoning flows
• Experience working with LLM-based systems or prompt-driven workflows, and familiarity with agent orchestration or decision-based AI outputs
• Experience connecting AI or automation solutions with business systems such as CRM, customer success, marketing automation, analytics, or operations platforms
• GTM domain knowledge: lead routing, enrichment, territory or pipeline operations, sales forecasting, or sales/marketing reporting

Attributes

• Builder mindset with a strong bias toward execution and iteration
• Business judgment: able to step back from the immediate task to understand and solve the underlying business problem, and to propose a better approach rather than simply executing a spec
• Ownership mentality: able to independently diagnose why a workflow isn’t performing, form a hypothesis, and iterate toward a fix without waiting for direction
• Fast learner: can pick up unfamiliar tools and concepts quickly and get functional without hand-holding
• Detail-oriented, with a focus on reliability, quality, and usability
• Curious and motivated to learn emerging AI tools and techniques
• Comfortable working with ambiguity and evolving technical approaches
• Collaborative and communicative, with the ability to work effectively across technical and non-technical teams

Growth & Opportunity

This role offers hands-on ownership of applied AI workflow design in a production GTM environment. As Deltek’s GTM AI capabilities mature, this role can expand into deeper ownership of agent architecture, cross-functional AI initiatives, or broader AI operations leadership, depending on interests and organizational needs.

Pay

The U.S. salary range for this position is $100,000.00–$120,000.00.

Benefits

• Healthcare benefits
• 401(k) plan and company match
• Paid vacation time and holidays
• Well-living programs
• Short-term and long-term disability coverage
• Basic life insurance
• Tuition reimbursement