GTM & Ops Engineer, AI Automation

About the Role

We're hiring a GTM & Ops Engineer to build the systems, automations, and AI-driven workflows that make every team at Bustem run leaner and faster. This isn't a software engineering role — it's a hybrid of operations, automation, and applied AI, focused on removing manual work wherever it slows the business down. You don't need to be able to write production code; you need to be fluent with no-code/low-code automation platforms, APIs, and AI agent tools. You'll work across our three biggest functions: GTM (prospecting, enrichment, outreach, CRM), Operations, and Client Success / Product Specialists (client onboarding, case management, reporting). Rather than owning one department's tooling, you'll be the person who builds and connects the systems that let a lean team operate like a much larger one.

Who You Are

• Have worked in an operations engineering, GTM/revenue operations, or growth engineering capacity (agency experience is a plus)
• Have hands-on experience with automation and enrichment tooling (e.g., Clay, Zapier, Make, or similar workflow/data-waterfall platforms)
• Have built or orchestrated AI agents to filter, qualify, summarize, or follow up on work automatically
• Think in systems and workflows, not one-off scripts or siloed spreadsheets
• Fast, resourceful, and comfortable operating in an early-stage, still-being-defined environment
• Comfortable context-switching across departments and picking up the specific tools each team already uses

Responsibilities

• Design and maintain workflows that connect GTM, Operations, and Client Success tools into a single, coherent system
• Build and orchestrate AI agents that filter, qualify, triage, or follow up automatically across lead pipelines, client cases, and internal ops requests
• Automate repetitive tasks across departments, and continuously test and refine automations based on real performance data
• Maintain clean, reliable data across CRM, case management, and other operational tools
• Partner closely with GTM, Client Success, and Ops leads to understand what's actually slowing each team down, and prioritize accordingly

Location

On-Site, New York, NY

Pay

$110,000–$130,000 base salary

Benefits

• Daily Lunch & Dinner Stipend
• Working directly alongside the founder and function leads across GTM, Ops, and Client Success
• Ground-floor opportunity to define what "GTM & Ops engineering" means at Bustem