GTM Associate, AI Product

About the role

We are launching a new AI product designed to reduce front-desk work and help beauty and wellness businesses serve their clients more effectively. As the first GTM hire for this product, you will help determine how we bring it to market and make customers successful. You will own the early customer journey from discovery and positioning through onboarding, activation, adoption, and ongoing learning.

This is a hands-on operating role across strategy, growth, product, onboarding, and customer experience. You will report directly to the Head of New Product and have influence over both the customer experience and what we build next.

What We're Looking For

• Strong structured problem-solving skills and the ability to turn an ambiguous problem into a practical course of action
• High agency and a record of taking responsibility beyond your formal role
• Excellent customer presence: you build trust, ask good questions, explain complex ideas simply, and move conversations toward an outcome
• Sound product judgment: you notice where users become confused, blocked, engaged, or successful
• Strong written communication and the ability to turn messy customer feedback into clear internal recommendations
• Versatility across customer conversations, operational execution, strategic analysis, and cross-functional problem-solving
• Genuine interest in AI and how it can improve real-world business workflows

Even Better if You Have

• Helped launch a new product, business line, customer motion, or operating process
• Worked in a customer-facing software, startup, or operationally complex service-business environment
• Used AI tools deeply in your own work or helped customers adopt a new technology

What You’ll Love About Mangomint

• Mangomint combines the customer access and resources of a category leader with the ownership and learning curve of a new product launch.
• You will work directly with customers, product leaders, and engineers while building broad experience across GTM strategy, customer discovery, onboarding, product feedback, analytics, and experimentation.
• As the product grows, the scope of the role can grow with it.
• Mangomint is remote-first, ambitious, and collaborative. We come together in person every few months and expect people to operate with ownership wherever they are.

Pay

Health, dental, vision, life & LTD insurance
Generous monthly wellness budget for gym memberships, yoga, etc.
Premium subscription to the Calm app & One Medical membership
Flexible PTO
401k plan available (no matching)
Employee stock option program

Schedule

Mangomint is remote-first. Employees are expected to operate with ownership regardless of location.