GTM AI Engineer

What this looks like day-to-day

• Own AI solutions end-to-end: problem definition, prompt design, production deployment, monitoring, and iteration — you ship, you watch, you improve.
• Build and manage GTM workflow automations that reduce manual work across Sales, Marketing, and Customer Engineering systems, including Slackbots and other integrations.
• Partner directly with GTM stakeholders to surface high-value problems, validate solutions, drive adoption, and set honest expectations about AI capabilities and limitations.
• Develop and maintain prompt management practices that make AI outputs reliable, auditable, and improvable over time — treat prompts as production code, not experiments.
• Work with the Data Platform and Systems teams to identify foundational tooling gaps and contribute clear, actionable requirements based on what you encounter in production.
• Share reusable AI workflow patterns and tool findings with the broader team — your impact should extend beyond your own projects.

Who you are

• You're a builder, not a maintainer.
• You're most energized when there isn't a clear path yet, and you get to define it. You don't wait for direction; you identify gaps, shape solutions, and drive them forward.
• You're AI-curious — genuinely.

Must-haves

• 3–5 years of experience in software engineering, solutions engineering, or applied AI with a strong track record of shipping production systems.
• Hands-on experience building LLM-powered applications, including prompt engineering, output validation, and iterative improvement in a live environment.
• Strong judgment about when AI is the right tool — and the willingness to push back clearly when it isn't.
• Ability to work directly with non-technical business stakeholders to define problems, validate solutions, and drive adoption without hand-holding.
• Comfort working within a platform built by others and contributing clear, actionable requirements back to improve it.
• A builder's posture: you move without being told what to do next, prioritize ruthlessly, and design solutions others can extend and build on.

Nice-to-haves

• Familiarity with GTM systems and workflows; Salesforce experience is a strong plus.
• Experience building Slackbots, workflow automations, or other GTM-integrated tooling.
• Prior experience contributing to a shared prompt library or AI pattern documentation.
• Comfort quantifying the business impact of AI solutions — you can tie your work to efficiency or revenue metrics, not just usage.
• Experience working on a small, high-ownership team where scope is broad and expectations are high.

About Pendo

Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society's experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.

Pendo core values: Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.

Location: Pendo is a hybrid culture. In-office 3 days per week unless designated remote.

Benefits: Highly competitive, employer-heavy coverage (including $0 premium options), strong 401(k) match, equity, and flexible time off.

The expected salary range for this role to be performed in North Carolina is $105,000 - $130,000.

EEOC: We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.

Accessibility: Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

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