GSOC Security Operator - Surveillance

Site Location: San Diego, CA

Schedule

• 40 hours per week, Tuesday - Saturday, 10pm - 6:30am, 3rd shift
• 40 hours per week, Thursday - Monday, 2pm - 10:30pm, 2nd shift

Pay

Competitive hourly wage of $29.11 / Hour (DailyPay is available for GardaWorld employees!)

Benefits

• A comprehensive benefits package including medical, dental, and vision insurance plans
• 401(k) retirement savings plan with employer matching contributions
• Paid holidays
• Disability coverage
• Life insurance options
• Career growth opportunities at GardaWorld
• Uniform provided at no cost

Responsibilities

• Real-Time Surveillance & Detection: Monitor integrated security systems, including CCTV and Access Control (Symmetry/Proxyclick), to proactively identify security breaches, life-safety threats, or facility anomalies.
• Global Incident Coordination: Act as the central “Air Traffic Control” during emergencies. Dispatch local security teams, coordinate with emergency services (911), and provide clear instructions to employees during medical emergencies or active threats.
• Fusion Center Operations: Operate within an integrated intelligence-sharing framework aligned with the Fusion Center Model, facilitating real-time collaboration between internal security teams, law enforcement partners, and government agencies. Aggregate, analyze, and disseminate threat intelligence across physical and digital domains to enable proactive, all-hazards risk mitigation for Intuit’s global footprint.
• Threat Intelligence & OSINT: Utilize Open-Source Intelligence (OSINT) tools (e.g., Dataminr, Ontic) to monitor geopolitical unrest, weather events, and travel risks that could impact Intuit’s global workforce or supply chain.
• Crisis Communications: Execute mass notification protocols (Everbridge) to deliver timely, accurate safety alerts to thousands of employees and C-suite stakeholders during critical events.
• Digital-Physical Convergence: Support investigations by auditing access logs and video footage to protect against unauthorized physical access to sensitive data centers and labs.
• Behavioral Threat Assessment Quality: Ensure the accurate and reliable application of formal behavioral models, such as the Workplace Assessment of Violence Risk (WAVR-21), to guarantee inter-rater reliability and defensible risk assessments in all insider threat and path-to-violence cases.
• Detailed Documentation: Maintain high-standard shift logs and draft comprehensive Incident Reports that provide actionable data for the Global Security leadership team.
• System Health Advocacy: Perform routine “virtual patrols” and system checks to ensure all security hardware and software are functioning at 100% capacity.

Requirements

• Be authorized to work in the U.S.
• 2+ years in a GSOC, emergency dispatch (911), corporate security, or military/law enforcement operations center.
• High school diploma required; Bachelor’s degree in Criminal Justice, International Relations, or Emergency Management highly preferred.
• Advanced proficiency in Microsoft Office 365.
• Demonstrated experience with Enterprise Security Risk Management (ESRM) software, preferred.
• Ability to distill complex, high-pressure situations into calm, concise verbal and written briefs for executive leadership.
• Must be comfortable working in a 24/7 environment. This role requires high “situational awareness” and the ability to pivot between mundane tasks and high-stress emergencies instantly.
• CPR/First Aid/AED certifications.
• Strong report writing skills.
• Sharp visual acuity and exceptional concentration skills.
• Strong proficiency with technology.
• State security license (BSIS Guard Card) and additional 32hr. BSIS security trainings (Additional security training can be obtained during the hiring process).

Qualifications

Preferred qualifications:

• Platform Expertise: Direct experience with Symmetry, Exacqvision, Proxyclick, Ontic, and Everbridge.
• Analytical Tools: Familiarity with data visualization tools to track security trends.
• Fusion Center Familiarity: Experience working with or alongside a federal, state, or corporate fusion center. Understanding of the “all-crimes, all-hazards” fusion center methodology and information-sharing protocols (e.g., 28 CFR Part 23) is a strong differentiator.
• WAVR-21 certification preferred.
• Security, Military, Law Enforcement experience is a plus.