GSOC Program Manager

Responsibilities

• Represent Pinkerton’s core values of integrity, vigilance, and excellence.
• Facilitate the strategic direction of the GSOC program, procedures, and workflows, review existing documentation, and recommend changes and improvements.
• Conduct business case analysis and effectively facilitate planning goals.
• Develop measurable key performance indicators (KPIs) and deliver status reports, business metrics, and business plans.
• Provide supervision and oversight to the Global Incident Management (GIM) team.
• Facilitate problem definition and analysis.
• Act as a liaison among stakeholders in order to elicit, analyze, communicate, and validate requirements for changes to business processes, procedures, and systems.
• Create detailed descriptions of user needs and translate them into functional requirements.
• Provide guidance for the team by ensuring goals and objectives are met.
• Provide the client’s Global Protective Services team with requested information and data, as needed.
• Explore and adopt changing technology in preparedness for and to accommodate evolving organizational needs.
• Assist and cover for the GSOC Manager and/or GIM Program Manager, as needed.
• Track and maintain compliance records.
• Develop, implement, and revise governance and compliance policies and procedures and their related activities within the GSOC team.
• Generate and analyze data to ensure regulatory and contractual compliance.

Qualifications

• Bachelor’s degree with five years of GSOC operations experience and will require the ability to obtain a CBSIS Alarm Monitoring license.
• Project management skills.
• Knowledge of 24/7 security monitoring operations, current security technology, and emerging trends.
• Knowledge of security training processes, preferred.
• Able to anticipate and respond to rapidly changing security priorities.
• Able to adapt as the external environment and organization evolves.
• Effective written and verbal communication skills.
• Able to analyze complex situations and recommend solutions.
• Able to manage multiple projects simultaneously with competing priorities and deadlines.
• Serve as an effective team leader.
• Able to interact effectively at all levels and across diverse cultures.
• Computer skills; Microsoft Office, InfoPath, Visio, and SharePoint.