GSOC Operator

Job Duties & Responsibilities

• Manage the end-to-end process for granting physical access to client facilities and restricted areas.
• Interfacing with client associates via phone and email, granting and removing access within the client access control database, and troubleshooting access problems presented by the customer.
• Proactively monitor physical access and video surveillance alarms within the respective systems and be able to execute appropriate response standards in accordance with approved operating procedures.
• Monitor and report after hours facilities power outages to the client.
• Monitor and respond to facilities 911 and duress alerts in accordance with client procedures.
• Train local client associates and receptionists on utilization of Duress panic buttons, and response.
• Support internal investigations when requested by producing supporting access, and video evidence.
• Create and distribute incident reports.

Qualifications & Requirements

• Work experience equivalent to a BA/BS2 – 5 years’ experience working in a GSOC or similar experience.
• Analytical and report writing skills: MS Word, MS Excel.
• Proven ability to operate efficiently and effectively in a high-pressure time sensitive environment.
• Proven ability to research and consolidate information from different sources.
• Ability to juggle multiple competing tasks and prioritize accordingly.
• Video Surveillance Access Control Systems.

Compensation, Benefits & Perks

• $28.02 per hour.

Company Information

• Allied Universal® is an Equal Opportunity Employer.
• Life insurance, Medical/Dental/Vision insurance options, Paid employee training and development, 401K, Employee assistance programs, Paid holidays and flexible PTO (Paid Time Off).