GSOC Operator

Responsibilities

• Represent Pinkerton’s core values of integrity, vigilance, and excellence.
• Monitor security, CCTV, access control, alarms, communications, and fire/life safety systems within the designated region using provided monitoring systems.
• Respond to and manage alarms and incidents and dispatch Security Specialists to various calls for service, customer assistance, emergencies, and security situations.
• Utilize exceptional customer service skills to handle critical situations with a calm and problem-solving approach while following all safety and security procedures.
• Thoroughly document security incidents in the case management system.
• Respond to emergencies with urgency and maintain open communication with management and key leaders.
• Liaise with public safety agencies and their dispatch centers to coordinate emergency response.
• Absorb safety and security concerns via email and phone.
• Investigate alarms with security patrol and facilities, and if necessary, alert fire and/or police services.
• Absorb after-hours administration of access badges.
• Conduct audits of panic/duress alarms, badge readers and doors.
• Perform quality assurance functions to maintain adherence to continuous improvement principles as defined by GSOC Management.
• Collaborate with the GSOC management and ensure compliance with Key Performance Indicators (KPIs) and/or Standard Operating Procedures (SOPs).
• Participate in training exercises between field Officers and Operators.

Qualifications

• A high school diploma or GED with one to two years of experience within a GSOC or similar environment as a Dispatcher or Security Operator.
• Familiar with security system tools and technologies (Genetec, LifeRaft, and Everbridge) and social media and media monitoring tools (Twitter, X).
• Able to ensure compliance, monitor assets, and make rapid notifications via mass communication tools.
• Able to analyze and make decisions regarding data as it pertains to operational responsibilities.
• Effective written and verbal communication skills.
• Attentive to meticulous detail and accurate documentation.
• Able to remain composed under pressure.
• Serve as a positive team player.
• Able to make appropriate decisions under pressure/stress.
• Self-motivated and proactive attitude.
• Able to adapt as the external environment and organization evolve.
• Able to effectively interact with other departments and varying levels of management.
• Able to prioritize workload based on urgency.
• Efficient time management skills.
• Maintain confidentiality when dealing with sensitive information.
• Computer skills, Microsoft office.

Benefits

• Employer-paid life and AD&D, voluntary life and AD&D.
• Medical, (HSA) Health Savings Account, (FSA) Flexible Savings Account.
• Dental, vision.
• Short-term disability, long-term disability.
• 401(K).
• Paid time off (vacation, personal, sick, and holidays).
• Several employee assistance-related programs.

Pay

USD $37.00 - USD $37.00 /Hr.