GSOC Intelligence Manager (Program Manager)
Crisis24 · Rolling Meadows, IL · 1 mo ago
Information TechnologyFull-time
About the role
Crisis24 is seeking a GSOC Intelligence Manager (Program Manager) with strong global intelligence and travel risk experience to lead a team of analysts supporting a dedicated 24/7 Global Security Operations Center. This role serves as a key liaison between Crisis24 and the client, overseeing daily GSOC operations, intelligence delivery, incident response, team development, and program performance.
Responsibilities
- Lead and mentor a team of GSOC analysts
- Oversee 24/7 intelligence operations, incident response, and crisis management
- Set priorities and ensure timely delivery of intelligence products and client requirements
- Develop and maintain SOPs, protocols, and operational processes
- Provide intelligence briefings and reporting to client security and business leaders
- Serve as a trusted client liaison and anticipate evolving security needs
- Monitor program metrics, quality, and performance
- Support hiring, training, scheduling, performance management, and team development
- Backfill analyst shifts as needed
- Collaborate with Crisis24’s global intelligence and security teams
- Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement
Requirements
- Bachelor’s degree required; Master’s preferred
- 7+ years of experience in intelligence analysis, threat assessment, incident response, or related security operations
- Previous 24/7 GSOC experience strongly preferred
- Experience leading or mentoring analysts
- Strong intelligence research, analytical, writing, and briefing skills
- Experience managing client relationships and presenting to senior stakeholders
- Strong problem-solving, organization, and communication skills
- Ability to work independently in a fast-paced environment
- Foreign language and international travel experience preferred
- Proficiency with Microsoft Office; Google Earth/Maps experience a plus