GSOC Associate Watch Officer

Division or Field Office: Office of the Secretary, General Counsel Department

Work from Corporate Office in Erie, PA

Salary Range: $50,327.00 - $80,392.00. The actual salary will depend on factors including the scope and complexity of the role, skills, education, training, credentials, location, and experience of the applicant, as well as the level of the role hired for. Position may be eligible for an annual bonus payment.

About the Role

Under the guidance and support of a Senior GSOC Watch Officer and/or GSOC Watch Officer, maintains and operates a 24/7 security and fire/life safety Global Security Operations Center (GSOC). Operates and monitors ERIE's critical technical security and fire/life safety systems for the home office complex and designated field offices. Provides limited system support with the daily operation and maintenance of all involved GSOC systems. Multiple positions are available, based 100% in-person at the Corporate Office in Erie, PA.

Training will occur on first shift (7:00 AM - 3:00 PM). Upon completion, on-the-job training will continue on the candidate's assigned shift. Schedules are subject to adjustment based on operational needs.

Schedule

• 2nd shift: 3:00 PM - 11:00 PM ET
• 3rd shift: 11:00 PM - 7:00 AM ET
• Shift hours are subject to change based on operational requirements and may be adjusted with limited notice
• Rotating day off schedule with every other weekend off
• Expect to work weekends and holidays
• Acceptance of overtime hours required

Responsibilities

• Functions as an Associate Watch Officer of the licensed 24/7 GSOC for fire and security alarms for the Home Office complex and designated field and remote offices
• Follows established protocols, operational procedures, and guidelines for alarm responses under the guidance/direction of a Senior GSOC Watch Officer and/or Watch Officer
• Dispatches both internal security officers and responding external emergency agencies for fire and security alarms
• Initiates in-house notifications to required emergency responder(s) and involved management personnel
• Develops an understanding of established guidelines and procedures, actively operates and monitors ERIE's digital video surveillance CCTV system
• Engages proactive security principles to utilize the CCTV system to enhance overall safety, security, and protection of ERIE's employees and assets
• Actively operates and monitors ERIE's card access/security system for access control and security alarm monitoring for the Home Office and designated Field Offices
• Provides real-time intelligence regarding event escalation and/or emergency situations, including emergency communications through the emergency notification system and execution of supporting contingency and continuity plans
• Assists with the operation, maintenance, and implementation of ERIE’s access/ID badging and Visitor Management systems
• Monitors and answers all Home Office and designated Field Office emergency employee phones, duress alarm locations, intercom stations, and video intercom locations
• Formally initiates response to all emergency situations and requests for assistance according to established procedures and guidelines
• Assists with the implementation of established crisis event response plans, following all policies and procedures related to fire alarms, security breaches, criminal offenses, injuries, accidents, or other improprieties or emergency events
• Works with all public authorities as required
• Operates as the first point of contact for enterprise-wide emergency events and communications between both internal and external parties
• Acts as a liaison between Police, Fire, 911 Dispatch Centers, and all related emergency departments
• Assists with the preparation of required documentation and reports for all security-related incidents, including emergency and/or security-related matters
• Produces and maintains continuity of all detailed records or evidential material in a clear, concise, legible format (e.g., incident logs, complaint reports, video archive operations)

Qualifications

• High school diploma or GED required
• Bachelor's degree in a related field preferred
• Two years’ experience working with security systems, card access systems, digital video systems, fire/life safety systems, or related experience required
• Experience working as part of an emergency command center and/or security surveillance system environment preferred
• Working knowledge of Windows Operating systems, Microsoft Office, database, spreadsheet, and report writing software preferred
• Familiarity and understanding of security and fire/life safety policies, codes, and practices preferred
• Willingness to work all shifts on a rotating basis, including weekends and holidays

Physical Requirements

• Climbing/accessing heights: Rarely
• Driving: Occasional
• Lifting/moving 0-20 lbs: Occasional
• Lifting/moving 20-50 lbs: Occasional
• Ability to move over 50 lbs using lifting aide equipment: Occasional
• Manual keying/data entry/inputting information/computer use: Frequent (50-80%)
• Pushing/pulling/moving objects, equipment with wheels: Rarely

Skills

• Customer Focus
• Nimble Learning
• Values Diversity
• Collaborates
• Cultivates Innovation
• Decision Quality
• Ensures Accountability
• Instills Trust
• Optimizes Work Processes
• Self-Development

Benefits

• Premier health, prescription, dental, and vision benefits for you and your dependents (coverage begins on the first day of work)
• Low contributions to medical and prescription premiums (ERIE currently pays up to 97% of employees’ monthly premium costs)
• Pension plan (full-time employees are vested after five years of service; ERIE is among the 2% of Fortune 500 companies to offer a traditional pension plan)
• 401(k) with up to 4% contribution match (offered in addition to the pension)
• Paid time off (vacation, personal days, sick days, bereavement days, and parental leave)
• Career development, including tuition reimbursement for higher education and industry designations
• Company-paid basic life insurance
• Short- and long-term disability insurance
• Orthodontic coverage for children and adults
• Adoption assistance
• Fertility and infertility coverage
• Well-being programs
• Paid volunteer hours for community service
• Dollar-for-dollar matching of charitable gifts each year