GSOC Analyst (Santa Monica, CA)

About Crisis24

Crisis24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions, and global medical concierge capabilities. We enable prominent organizations, disruptive brands, and influential people to operate with confidence in an uncertain world. At Crisis24, we offer more than employment—we provide a path where your skills shape global security and guide clients through complex, challenging landscapes. Your journey with us will be deeply fulfilling, driven by purpose and accomplishment, with abundant opportunities for personal and career growth. Join the Crisis24 team and be part of something extraordinary where growth and impact converge.

Responsibilities

• Monitor incident notifications, providing analysis, data gathering, and investigation as needed.
• Monitor events (developing situations, tradeshows, security events, incidents, disasters, and other crises) through open-source collection and coordination with local assets.
• Respond to inbound calls from employees and security personnel with customer service-focused responses.
• Monitor advisories that may impact business travelers and escalate to the security team.
• Write security incident investigation reports to provide situational awareness and communicate risks to management.
• Monitor designated online tools to conduct situational awareness on social media platforms.
• Make intelligent decisions based on credibility, likelihood, and meaningful information.
• Collect, evaluate, and disseminate information, including supporting research for intelligence and situational awareness briefings.
• Make decisions reflecting cogent interpretation of all meaningful information.
• Contribute to procedures and processes to standardize and enhance risk management.
• Work closely with different security teams.
• Provide emergency and non-emergency security monitoring and escalation notification.
• Process and maintain a wide variety of files, logs, reports, and forms.

Requirements

• Bachelor’s degree in a related field is strongly preferred, or equivalent military experience.
• Interest or direct experience in: Executive Protection, Intelligence, Operations, Critical Incident Management, Corporate Security, Crisis Management, or Emergency Response.
• Well-versed in current technologies and open-source search methodologies.
• Competent user of Microsoft Suite, Microsoft Teams, SharePoint, and similar tools.
• Willing to sign an NDA and maintain strict confidentiality.
• Ability to communicate effectively, both verbally and in writing.
• Professional demeanor during stressful situations.
• Ability to quickly adapt and excel in dynamic situations.
• Demonstrated organizational and time management skills.
• Successful client management experience.
• History of effective conflict resolution skills.
• Maintain composure when dealing with authorities, executives, clients, staff, and the public under urgency and pressure.
• Ability to attend training events outside normal work hours.
• Experience using OSINT tools such as Everbridge, Liferaft, Factal, ISOS, etc.
• Experience working with various CCTV/Alarm platforms is strongly preferred.

Schedule

This full-time role requires a minimum of 40 hours per week, generally working 10 PM – 6 AM for 8-hour shifts or 6 PM – 6 AM for 12-hour shifts. Overtime is available as needed.

Work Environment & Physical/Mental Demands

• Must undergo and meet company standards for background and reference checks, and drug tests if required.
• Exposure to sensitive and confidential information.
• Regular computer usage.
• Ability to handle multiple tasks concurrently.
• Manual dexterity required for occasional reaching, lifting small objects, and operating office equipment.
• Occasional reaching with hands and arms, stooping, kneeling, crouching, and/or crawling.
• Flexibility to work evenings, odd hours, and weekends with little notice.
• Frequent sitting and/or standing.

Information Security

Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.