GSOC Supervisor (88451)

About the role

The GSOC Supervisor is responsible for overseeing daily operations within a Global Security Operations Center (GSOC) environment. This role provides leadership, guidance, and operational support to security personnel while ensuring timely monitoring, response, documentation, and communication of security-related activities. The supervisor promotes consistent service delivery, operational excellence, and adherence to established procedures.

Responsibilities

• Supervise and coordinate the daily activities of security operations personnel.
• Monitor security systems and technologies, including access control, video surveillance, alarm monitoring, and incident management platforms.
• Provide direction and support during incidents, emergencies, and escalated security events.
• Ensure accurate, timely, and professional documentation of incidents, investigations, and operational activities.
• Review reports for completeness, quality, and adherence to established standards.
• Monitor multiple systems and information sources simultaneously while maintaining situational awareness.
• Assist with investigations, information gathering, and security-related assessments as needed.
• Support communication and coordination between security teams, leadership, stakeholders, and external partners.
• Ensure compliance with company policies, procedures, and regulatory requirements.
• Participate in training, coaching, and development of security personnel.
• Maintain operational readiness and continuity within a 24/7 security operations environment.
• Identify process improvement opportunities and recommend operational enhancements.

Requirements

• Minimum of 2-3 years of experience in a Security Operations Center (SOC), Global Security Operations Center (GSOC), dispatch center, emergency communications, law enforcement, military, or a related field.
• Working knowledge of physical security principles, including access control, CCTV systems, alarm monitoring, and incident response.
• Experience utilizing multiple computer systems and applications simultaneously.
• Strong written and verbal communication skills.
• Demonstrated experience documenting incidents, reports, and operational activity with a high degree of accuracy and professionalism.
• Ability to analyze information, prioritize tasks, and make sound decisions in a fast-paced environment.
• High School Diploma, GED, or equivalent required.
• Ability to read, write, and communicate effectively in English.

Qualifications

• Prior supervisory, team lead, or operational leadership experience.
• Experience with security technology platforms and incident management systems.
• Professional security, emergency management, law enforcement, military, or related certifications.
• Experience working in a 24/7 operations environment.

Skills

• Strong leadership and team coordination skills.
• Excellent attention to detail and organizational abilities.
• Effective problem-solving and critical-thinking capabilities.
• Ability to remain calm and professional during high-pressure situations.
• Proficiency with computer systems, security software, and standard business applications.
• Commitment to customer service, professionalism, and operational excellence.

Schedule

Must be available to work a flexible schedule, including nights, weekends, holidays, and overtime as operational needs require. Ability to remain focused while monitoring multiple systems in a dynamic environment. Reliable transportation and punctual attendance required.