Growth Manager Latam

About Us

We’re building the world’s leading cross-border fintech for emerging markets—empowering families, fueling local economies, and changing how millions access financial services. Since our launch in 2019, we have transformed how money moves across borders with operations spanning 6 out of 7 continents, covering both the busiest and most underserved remittance corridors. We tapped into a massive shift—from banks to phones—bringing digital finance to places where traditional systems never reached.

The next stage of growth will fuel a network of services and products designed to make money more accessible to diaspora communities, including local cards and additional savings and payments features. We’re growing fast, backed by world-class investors, and scaling a product that blends real-world impact with cutting-edge fintech innovation.

Founded by Harvard grads and 3-time founders who previously built Segovia (acquired) and GiveDirectly (>$300M revenue, fastest-growing NGO in the world), we’re backed by top investors including Spark Capital, Canaan, Reid Hoffman, Breyer Capital, Unbound, and Wamda. Our team is built by global top performers from Bain, Google, McKinsey, Uber, Checkout, Bolt, and beyond—we move fast, stay humble, and care deeply about our mission. With 250+ people, 50+ nationalities, and 50+ languages, we’re a truly global team guided by our values: ownership, impact, humility, and heart—in deed, not just word.

About the Role

Your role will be to boost the growth of Taptap Send (TTS) in the Latam corridor. You will work to continue launching TTS within various Latam communities in Mexico & Central America and build a comprehensive, community-oriented growth strategy. While performance marketing is managed centrally, you will lead our local expansion by identifying who our audience follows and trusts.

You will conduct deep customer research to understand the emotional side of sending money home, execute high-impact partnerships, and drive boots-on-the-ground awareness to win against our real competition: the in-person remittance counters at Latino supermarkets. Reporting to our Regional Manager, Latam, you’ll combine sales and marketing prowess with a data-driven test-and-learn mindset. You’ll be a creative thinker who is always looking for ways to hack growth.

The role offers the chance to join a high-growth startup and have a positive impact on the communities we serve. We are looking for a candidate with an immigrant background or a deep, lived understanding of remittance culture. You should have an entrepreneurial spirit, a test-and-learn mindset, and the execution power to drive seasonal campaigns (e.g., Father's Day, back-to-school) from idea to implementation.

Responsibilities

• Build trust-based relationships with diaspora communities through in-person and online communications
• Conduct customer research with transfer senders on a regular basis
• Initiate, negotiate, and build partnerships with community associations and organizations
• Set up local offline and community-driven awareness campaigns
• Source and lead community ambassadors, champions, and influencers
• Manage customers’ CRM
• Optimize operations with help from Product, Ops, Engineering, and Support teams
• Deep-dive into customer pain points and work with different teams and the Country Manager to solve them
• Travel to connect with and better understand the Latam diaspora and grow our customer base
• Dedicate part of your time to call customers and respond to messages/comments across our owned media channels
• Work with the Country Manager to outline the growth plan for the market, including growth strategy, monthly budget, targets, CAC, and CRM campaigns

Requirements

• Based in Mexico City or NYC
• Relevant experience in high-growth environments (startups, marketing, fintechs); we are flexible on seniority and open to junior or manager-level candidates
• Exceptional knowledge and networks among the Latam diaspora across Mexico and Central America
• Strong business development, sales, marketing, or analytical background
• Experience driving execution-heavy growth initiatives and seasonal community campaigns
• Having contacts with Latin influencers and celebrities is a plus
• Strong interpersonal and communication skills
• Passion for working with and for migrant communities
• Resourceful and able to get things done, doing “more” with “less”
• Fluency in English and Spanish
• Outgoing—you love speaking to people and enjoy building meaningful relationships with customers and community members across cultures
• Execution-oriented—we have an “impact first” philosophy and a lot to be done. You should be able to take an idea to implementation
• Mission-oriented—you are passionate about working with immigrant communities and/or financial inclusion
• Flexible—you are comfortable setting your working hours to accomplish your goals, including work commitments on nights and weekends (e.g., events or customer meetings)
• Organized—you have a system for how you approach your work that can keep you on track in a scrappy startup environment
• Driven—you thrive in fast-paced, target-oriented environments

Values

• Impact first
• Team next
• Accept reality
• Propose solutions
• Win with grit
• Be proactively candid, with yourself and others
• Love the particular
• Own it
• Create positive energy
• Maybe, even have fun