Growth and Operations Program Manager

Location: REDMOND, Washington (Remote)

Pay: $52.00‑$58.00 Hourly

Role Overview

The main function of this role is to plan, direct, or coordinate activities in fields such as engineering, research and development, and product roll‑out. The Growth and Operations Program Manager will own the end‑to‑end execution of region launches and associated pricing actions. This is a hands‑on, technical pricing and launch operations role supporting the pricing and monetization team within the Business Planning team of a Cloud Marketing organization.

Key Responsibilities

• Coordinate projects, making detailed plans to accomplish goals and directing the integration of technical activities.
• Pull and analyze underlying data, converting approved pricing and launch decisions into the artifacts required by execution systems.
• Validate system outputs against the original intent and drive each item through to submission.
• Manage a portfolio of active region launches, tracking milestones and dependencies.
• Surface risks early and coordinate with Engineering, Business Planning, Operations, and Commerce teams.
• Present and explain proposals, reports, and findings to stakeholders.
• Confer with management, production, and marketing staff to discuss project specifications and procedures.
• Review and recommend or approve contracts and cost estimates.

Required Qualifications

• Bachelor’s degree in business administration or a related field.
• 5‑7 years of relevant experience.
• Verbal and written communication skills, problem‑solving skills, attention to detail, and interpersonal skills.
• Ability to work independently and manage one’s time.
• Knowledge of business and management principles involved in strategic planning, resource allocation, and production methods.
• Proficiency with computer software such as MS Word, MS PowerPoint, MS Project, and Visio.

Preferred Qualifications

• PMI or PMP certification.
• Exposure to tooling systems such as MLC and MLC 2.0, Partner Center, and Cayman.

Typical Day / Activities

On a typical day the contractor works on one of four core activities across several active region launches, with the mix shifting according to the launch calendar.

• Data extraction and analysis: Pull pricing and region information from internal repositories using SQL and KQL, then run ad‑hoc analysis in Excel (VLOOKUP/XLOOKUP/Pivots) to surface insight that enables a pricing or launch action. The contractor builds the analysis themselves rather than waiting on engineering support.
• Pricing execution (LRT creation and MLC triage): Convert approved pricing intent into the required analytic format through LRT creation, check inputs, create MLC cards, complete required fields, and drive each item through the MLC and MLC 2.0 process. Manage change requests, track status, and chase dependencies.
• Validation: Validate the Partner Center change summary and pricing output against the original intent and pricing principles. Run the validation tool, reconcile changes, triage Partner Center errors, identify root causes, and correct inputs.
• Project and launch management: Track progress against milestones and dependencies, follow up on blockers, keep execution artifacts current (MLC records, LRTs, tracking tools, status reports), and coordinate with Engineering, Business Planners, and downstream teams. Raise risks early with proposed mitigations.

The operating rhythm is shaped by the region launch calendar: daily scrums and triage, weekly launch reviews and sync points, and milestone‑driven execution pushes ahead of submission and launch dates.

Benefits

• Medical, dental, vision, life, disability, and other insurance plans.
• Employee Stock Purchase Program (ESPP) and 401(k) with company match after 12 months.
• Health Savings Account (HSA) on the HDHP plan.
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• Corporate discount savings program and other discounts.
• On‑demand training program, certification prep, and a library of technical and leadership courses/books/seminars (available after 6 months tenure).
• Certification discounts and perks for associations such as CompTIA and IIBA.
• Dedicated customer service team for consultants and a certified Career Coach.