Group Sales Manager

Our Culture

We are a highly entrepreneurial company limited only by our imagination. Diversity and teamwork are major aspects of our culture. Our property associates are a highly team‑focused group bringing out the uniqueness of each associate to provide great products and services. Success comes to those who continuously seek opportunities to learn and pass on new knowledge. We always strive to be better, never bored, and never complacent. Our teams thrive on hard work, inclusivity, and producing outstanding experiences. We endeavor to make our fellow associates feel comfortable and entrepreneurial so that they can engage unhindered. Giving back to the community is also vital to our culture; our properties live by the philosophy that they are an important part of their communities and look for ways to partner locally to make a difference.

Job Description

The Group Sales Manager is responsible for assisting in all activities of hotel sales, providing assistance with sales‑related projects, and entering items into our sales systems. You will work with the sales team to ensure high levels of guest satisfaction, roll up your sleeves to assist the team when needed, and live our “ONE TEAM. ONE VISION.” philosophy. The role also requires innovative thinking that aligns with our mission to be the best, most respected hotel company in America. The focus is on promoting and engaging, continuously exemplifying our culture, and meeting or exceeding company goals and three key metrics.

Responsibilities

• Complete all required training.
• Adhere to all standard operating procedures and property‑specific brand standards.
• Perform any other duties as requested by management to improve hotel operation and guest service.
• Provide personalized, friendly service to every guest and associate.
• Respond to sales inquiries from potential clients seeking rooms, meeting space, food and beverage services, etc.
• Initiate new sales, prospects, and qualified leads.
• Make a minimum of 10 prospecting sales calls per week.
• Host and entertain clients while maintaining client accounts.
• Conduct property site tours to promote hotel facilities and services.
• Determine rates, prepare proposals, negotiate contracts, service accounts, and analyze lost business.
• Develop sales plans and strategies to meet and exceed revenue and room‑night goals.
• Partner with operations departments to ensure full participation in servicing accounts.
• Accept and complete group‑sales opportunities as assigned by the Director of Sales.
• Ensure proper adherence to turnover processes, guaranteeing contracts, space, and billing are complete and accurate.
• Submit weekly sales, in‑office call, and confirmed sales reports (due Friday).
• Stay aware of local activities and attend community functions (chamber meetings, travel shows, etc.) to represent the hotel.
• Handle incoming sales calls and conduct property tours with potential customers.
• Maintain an organized filing system of accounts and complete all necessary sales paperwork.
• Communicate bookings and customer needs to hotel staff to ensure smooth transitions and guest satisfaction.
• Continuously seek opportunities to increase customer satisfaction and deepen client relationships.
• Participate in development opportunities beyond required training.
• Comply with and help enforce standard policies and procedures.

Requirements

• Physical ability to bend, reach, kneel, push, stretch, and lift/carry up to 25 lb.
• Capability to work 8 hours in restrictive spaces/environments.
• Vision sufficient for both near and far tasks.
• Comfort using a step stool or ladder.
• Ability to use/lift arms for up to 8 hours.
• Capacity to handle heat and stress.
• Finger dexterity for operating equipment.
• Clear spoken communication, basic hearing ability, and proficiency in English.
• Ability to write effectively.
• Maintain confidentiality of business, financial, customer, and employee information.
• Responsibility for safety and security of guests, employees, and hotel assets.
• Knowledge of fire alarm systems and evacuation procedures.
• Reliability in reporting to all scheduled shifts.
• Effective written, verbal, and in‑person communication skills.
• Flexibility to work nights, weekends, and holidays in a 24/7 environment.
• Organized, honest, and collaborative work style.
• Maintain a clean, attractive work area, uniform, and personal appearance.
• Ability to work with people from diverse cultures and backgrounds.

Benefits

• Paid Time Off
• Optional health, wellness, and care benefits
• Health Reimbursement Program
• Flexible Spending Account
• Stay Discounts
• Optional company‑paid life insurance
• 401(k) with matching contributions
• Employee Assistance Program
• Various voluntary and supplemental insurance options
• Select paid holidays and one personal floating holiday
• Loyalty incentives and other unique incentive programs