Group Sales Manager

About the Role

The Manager of Group Sales is responsible for driving group ticket revenue and attendance across the New Orleans Pelicans, New Orleans Saints, and Laketown Squadron. Reporting to the Sr. Director of Ticket Sales and Service, this position will lead, coach, and develop the Group Sales team while creating and implementing strategies that grow the group ticket business year over year.

What You Will Be Doing

• Manage the group sales strategy for the New Orleans Pelicans, New Orleans Saints, and Laketown Squadron, with a focus on increasing revenue, attendance, and new business
• Train, coach, and develop Group Sales representatives through regular one-on-one meetings, pipeline reviews, call coaching, sales training, and performance evaluations; and ensure accurate and consistent lead management, account documentation, and sales activity tracking throughout the Group Sales team
• Identify and develop new group sales opportunities among businesses, schools, youth sports organizations, nonprofits, faith-based organizations, community groups, and other target audiences; as well as create new group nights, fundraising programs, fan experiences, and community based initiatives for various groups
• Build and implement prospecting, lead-generation, referral, and outbound sales strategies for the Group Sales team
• Manage the department's sales pipeline, revenue forecast, and performance reporting using SeatGeek Unify and EngageRM
• Collaborate with Marketing, Community Relations, Game Presentation, Ticket Operations, Premium Sales and Service, Corporate Partnerships, and other internal departments to develop and execute group programs
• Assist with the development and management of the Group Sales budget
• Help resolve customer concerns and ensure groups receive a high level of service throughout the sales and event experience
• Represent the organization at games, community events, networking opportunities, and other events that support group sales efforts
• Perform additional responsibilities and special projects as assigned

What You'll Bring

• 3+ years of ticket sales or related revenue-generating sales experience, including experience with group sales; sports, entertainment, hospitality, or live-event experience is preferred
• Demonstrated leadership, coaching, or supervisory experience with the ability to motivate and develop sales professionals
• Proven track record of achieving or exceeding individual or team revenue goals
• Ability to develop creative sales programs, theme nights, fundraising opportunities, and group experiences
• Strong understanding of outbound prospecting, pipeline management, forecasting, and sales performance measurement
• Excellent verbal, written, presentation, and relationship-building skills
• Strong organizational and problem-solving skills, with the ability to manage multiple priorities in a fast-paced environment
• Proficiency with Microsoft Office, including Excel, PowerPoint, and Word
• Experience with ticketing and CRM platforms; experience with SeatGeek Unify and EngageRM is preferred
• Ability to work evenings, weekends, holidays, games, and special events as required

All Candidates Should Have

• Commitment to community and a people-first mindset
• Strong teamwork and collaboration skills
• Ability to celebrate individuality and value diverse perspectives
• High integrity and a proactive, solutions-oriented "winning" mindset

What We Offer

• Medical, Dental and Vision Insurance options
• 401K with employer contributions
• Paid parental leave
• PTO and paid holidays
• Wellness Program