Group Sales Manager

General Summary Of Duties

• Conduct solicitation efforts through effective oral and written communication while managing rate, date and space commitments for room sales within the hotel
• Develop and conduct persuasive verbal sales presentations to prospective clients
• Manage all sales systems, lead referrals, and record efforts
• Conduct site tours for potential clients
• Achie and exceed individual and team annual goals
• Be fully knowledgeable of competitive markets outside the area
• Be fully knowledgeable of the capabilities and limitations of the hotel and departments that may impact sales strategies
• Work closely with client after booking to develop good working relationship, including letter of introduction, meeting planner materials, prompt response to calls and requests
• Maintain detailed records of discussions with guest, including room accommodations, all meeting setups, food and beverage, transportation, etc.
• Upsell to improve revenue generation on property
• Respond and resolve guest requests, complaints, or questions in a courteous and timely manner
• Maintain and correct procedures for credit control, financial transactions, and security of financial assets
• Organize and/or attend scheduled Sales Department and related meetings
• Perform additional duties and projects as assigned

Position Requirements

• Ability to speak, read, write and understand English
• Professional demeanor appropriate for a luxury environment
• A minimum of two (2) years of progressive, results driven, hotel sales experience required
• Demonstrate a high degree of professionalism, leadership, time management, attention to detail, and organizational skills
• Must possess strong computer skills, including, but not limited to, Microsoft Word, Excel and CI/TY
• Must be able to handle multiple tasks simultaneously
• Must be able to work effectively, without supervision

Typical Physical / Mental Demands

• Must be able to stand, walk, sit
• Must be able to bend, stoop, crouch
• Must use hands to reach, grasp, handle, pull and push
• Must have good near and far vision
• Must be able to hear and talk