Group Sales Manager

About the role

Manage accounts to achieve guest satisfaction and to solicit past and new business, ensuring all revenue goals are met or exceeded. This position offers a growth path to Property Director of Sales, Area Director of Sales, and Regional Director of Sales.

Responsibilities

• Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Maximize revenue by selling all facets of the hotel to previous, current, and potential clients.
• Use professional sales techniques to negotiate the best possible terms and conditions that satisfy customer (internal and external) requirements.
• Manage accounts, ensuring pertinent aspects of solicitation and closing are complete and documented.
• Coordinate various departments' participation in servicing accounts.
• Maintain hotel relationships with key accounts to increase customer satisfaction and account revenue.
• Develop and conduct persuasive verbal sales presentations to prospective clients.
• Articulate and leverage the benefits of the hotel to close sales opportunities.
• Travel locally to conduct outside calls, promote the hotel, and review competition.
• Represent the hotel at trade shows.
• Perform other duties as requested by management.

Requirements

• Associate’s or Bachelor’s degree in Hospitality or related industry preferred.
• Proven track record in sales required; previous hospitality sales experience preferred.

Work Environment and Context

• Work schedule varies and may include occasionally working on holidays and weekends.
• Required to sit for extended periods, lift up to 10 pounds, bend, reach, and use hands and fingers to operate a keyboard.
• Moderate travel between hotel and client’s locations required.

What We Believe

• People Are Our Capability
• Hearts That Serve
• Only Excellence
• Stay Nimble
• Own It