Group Sales Manager

About the role

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.

Location: 1471 W. Millers Cove Rd, Walland, TN 37886

The Group Sales Manager is responsible for obtaining, organizing, and booking group business and on-property functions for Blackberry Farm, Blackberry Mountain, and High Hampton Hotels. Also, they will be tasked with ensuring we stay within the parameters of the group sales strategy.

Responsibilities

• Act as a contact for corporate, leisure, and wedding group planners
• Coordinate all group details including room blocks, activities, meals, meetings, and special requests
• Oversee, approve, and create receipts for the preliminary deposits, payments, and postings made
• Communicate group requirements to all operational staff
• Solicit feedback from group contacts
• Sell group activities and special services
• Create and maintain group policy and information manuals
• Handle telephone solicitation and personal sales calls to potential customers and repeat group planners
• Conduct Site Visits by booking and confirming all departments involved with the stay, and conduct Site Visit tours
• Write and negotiate group proposals and contracts through the Opera system
• Responsible for generating contracts and mailing/emailing them out in a timely manner
• Promote Blackberry Farm, Blackberry Mountain, and High Hampton as a meeting, leisure, and wedding destination through trade shows and sales calls
• Attend trade shows and handle pre-show mailings and post-show follow-up when needed
• Generate leads for new group business
• Attend weekly Yield Meetings
• Run weekly group reports for Yield Meeting
• Produce reports and maintain tracking system for group prospective business, group marketing efforts, proposals, contract revenue, and ADR
• Think of ways to improve what we do, never sit still
• Must comply with all company policies and procedures
• To perform the essential functions of this position regular and consistent attendance is required
• Must be able to work well with other Team Members and managers and interact with our guests

Supervisory Responsibilities: None

Requirements

Education and/or Experience

• College degree or equivalent experience in group sales or service preferred
• Hospitality industry experience required
• Must be familiar with Microsoft Windows, Word, Excel, PowerPoint, Outlook, Opera
• Must be a leader in their current role and give examples of how they succeed ahead of their peers

Language Skills

• Excellent verbal and written communication skills
• Ability to positively and enthusiastically present and “sell” Blackberry Farm, Blackberry Mountain, and High Hampton as a meeting destination and provide exceptional group service
• Must be able to communicate effectively with guests, managers, and team members

Mathematical Skills

• Intermediate mathematical skills required for reporting, statistics, and budgets

Reasoning Ability

• Must be able to make good judgment calls in regards to sales and customer requests
• Must be able to accomplish tasks in a timely manner and handle constant interruptions
• Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals

Physical Demands

• 80% computer and phone work
• 20% on-site (Blackberry Farm and Blackberry Mountain) with groups during Site Visits
• Must be able to safely operate a company vehicle or golf cart

Work Environment

General office