Group Retention Executive

Become a part of our caring community. The Group Retention Executive grows membership within existing accounts and manages business relationships with client accounts. Work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.

About the role

This is a remote position responsible for retaining and growing membership within existing 2–99 Specialty accounts and for partnering with brokers and agents to manage business relationships with client accounts. Product lines include Dental, Vision, and Life.

Responsibilities

• Oversees customer account management for existing 2–99 ancillary accounts, including negotiating contracts and agreements.
• Builds relationships with brokers and agents.
• Responsible for achieving retention sales goals and add-on sales goals for defined book of business.
• Develops and oversees customer retention campaigns.
• Acts as liaison between assigned clients and Humana internal areas for escalated issues.
• May represent Humana at community events, associations, and industry organizations.
• Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas.
• Makes decisions regarding own work methods, occasionally in ambiguous situations, with minimal direction and guidance where needed.
• Follows established guidelines and procedures.

Requirements

• 2+ years of experience selling or retaining within the employer group insurance environment.
• Understanding of employer procurement process.
• Client management experience.
• Business and financial acumen.
• Develops positive, collaborative client relationships.
• Active life and health license or ability to obtain within 30 days of hire.

Preferred Qualifications

• Strong communicator—written, verbal, and presentation skills.

Schedule

• Scheduled 40 hours per week, Monday to Friday, 8 AM–5 PM.
• Occasional travel to Humana's offices for training or meetings may be required.

Work At Home Requirements

• Self-provided internet service must meet the following criteria:
  • Minimum download speed of 25 Mbps and upload speed of 10 Mbps (wireless, wired cable, or DSL connection suggested).
  • Satellite, cellular, and microwave connections may be used only if approved by leadership.
• Associates in California, Illinois, Montana, or South Dakota will receive a bi-weekly payment for internet expenses.
• Humana will provide telephone equipment appropriate to meet business requirements.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI/HIPAA information.

Pay

The pay range below reflects a good faith estimate of total compensation for full-time (40 hours per week) employment at the time of posting. This compensation package includes both base pay and targeted commission pay. The pay range may be higher or lower based on geographic location. Actual earnings will vary based on individual performance.

$48,800 - $115,900 per year

Benefits

• Medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Time off (including paid time off, company and personal holidays, paid parental and caregiver leave).
• Short-term and long-term disability.
• Life insurance.
• Other opportunities supporting whole-person well-being.