Group Retention Executive

About the role

The Specialty Retention Executive is responsible for retaining and growing membership within existing 2–99 Specialty accounts and for partnering with brokers and agents to manage business relationships with client accounts. This remote position involves varied work assignments that frequently require interpretation and independent determination of appropriate courses of action.

Product lines include Dental, Vision, and Life.

Responsibilities

• Oversees customer account management for existing 2–99 ancillary accounts, including negotiating contracts and agreements.
• Builds relationships with brokers and agents.
• Responsible for achieving retention sales goals and add-on sales goals for a defined book of business.
• Develops and oversees customer retention campaigns.
• Acts as a liaison between assigned clients and Humana internal areas for escalated issues.
• May represent Humana at community events, associations, and industry organizations.
• Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas.
• Makes decisions regarding own work methods, occasionally in ambiguous situations, with minimal direction and guidance where needed.
• Follows established guidelines and procedures.

Requirements

• 2+ years of experience selling or retaining within the employer group insurance environment.
• Understanding of the employer procurement process.
• Client management experience.
• Business and financial acumen.
• Ability to develop positive, collaborative client relationships.
• Active life and health license or ability to obtain within 30 days of hire.

Preferred Qualifications

• Strong communication skills—written, verbal, and presentation.

Schedule

• Scheduled 40 hours per week, Monday to Friday, 8 AM–5 PM.
• Remote position with occasional travel to Humana's offices for training or meetings.

Work At Home Requirements

• Self-provided internet service must meet the following criteria:
  • Minimum download speed of 25 Mbps and upload speed of 10 Mbps (wireless, wired cable, or DSL connection suggested).
  • Satellite, cellular, and microwave connections may be used only if approved by leadership.
• Associates in California, Illinois, Montana, or South Dakota will receive a bi-weekly payment for internet expenses.
• Humana provides telephone equipment appropriate to meet business requirements.
• Must work from a dedicated space lacking ongoing interruptions to protect member PHI/HIPAA information.

Pay

The pay range reflects a good faith estimate of total compensation for full-time (40 hours per week) employment at the time of posting, including base pay and targeted commission pay. The range may vary based on geographic location. Actual earnings will depend on individual performance.

$48,800 – $115,900 per year.

Benefits

• Medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Time off, including paid time off, company and personal holidays, paid parental and caregiver leave.
• Short-term and long-term disability.
• Life insurance.
• Additional opportunities to support whole-person well-being.