Group Reservations Coordinator

Responsibilities

• Cook up reservations, room blocks, and contracts for large groups according to hotel and company guidelines.
• Maintain group blocks, rooming lists, and reservations in the system, processing all group reservation requests, changes, and cancellations received.
• Enter and/or modify group block in the system to ensure inventory, stay dates, cancellation policies, deposit requirements, and booking procedures are reflected correctly.
• Create and update group block notes to provide relevant data pertaining to all group reservations, and coordinate with other departments as needed to provide group reservation information and group needs.
• To work with the Revenue Manager and other departments, check room and room-type availability to maximize room sales, yield, and average room rate through upselling and other inventory and rate management initiatives.
• To build strong relationships with all sources of bookings and work closely with the Front Office, Sales & Marketing Department, and the Revenue Manager in maintaining and developing these relationships.
• Ensure to control rates in general, low yield rooms allocations, free sell updates, complimentary rooms, and upgrading, entry of group rooms bookings, and timely wash.
• Perform other duties as assigned to include, but not limited to, running daily reports to monitor accurate records for daily arrivals, cancellations, no-shows, etc.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Excellent attention to detail.
• Strong analytical and organizational skills.
• Exceptional time-management and multi-tasking skills.
• Exceptional customer service and interface skills.
• General knowledge of rooms merchandising and yield management processes is a plus.
• Experience with Excel and PMS systems is ideal.