Group and Reservations Coordinator

About the role

As our Group & Reservations Coordinator, you will play an integral role in delivering an exceptional guest experience while contributing to a collaborative and high-performing team environment. This role is ideal for someone who brings a passion for hospitality, takes ownership, and is committed to continuous improvement and results.

Responsibilities

• Manage group blocks, rooming lists, and Posting Master (PM) accounts in Opera PMS
• Process, update, and maintain group and individual reservations with accuracy
• Cook up billing, routing instructions, deposits, and payment arrangements
• Maintain monitoring group pickup, cutoff dates, and room availability while partnering with Sales and Revenue
• Handle FIT, OTA, day-use, and promotional reservations
• Aid guests and internal teams with reservations inquiries and support
• Ensure smooth, efficient operations aligned with brand standards
• Identify opportunities for innovation and continuous improvement
• Deliver consistent, high-quality results in a fast-paced environment
• Deliver exceptional service rooted in passion for hospitality
• Anticipate needs and respond with a solutions-first mindset
• Create memorable, personalized experiences for every guest
• Work collaboratively across teams to achieve shared goals
• Communicate effectively and contribute to a positive work environment
• Support a culture of respect, energy, and accountability

Requirements

• 2 + years of hotel reservations or front office experience
• Previous experience with Opera PMS (Opera Cloud or Opera v5 preferred)
• Knowledge of group housing, room blocks, billing, routing and reservations processes
• Passion for hospitality and delivering exceptional service
• Strong communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment
• Solutions-oriented mindset with attention to detail

Qualifications

• High school diploma or equivalent required

Skills

• Attention to detail
• Collaboration
• Communication
• Problem-solving
• Time management

Benefits

• Medical, Dental & Vision Insurance
• Company-paid Life and AD&D Insurance
• Short-Term and Long-Term Disability Coverage
• 401(k) Retirement Plan with Company Match (where applicable)
• Paid Time Off & Paid Holidays
• Hotel Room Discounts across our global portfolio
• Employee Assistance Program (EAP)

Pay

$26.00 - $28.00 per hour

Schedule

Onsite - Chicago, IL