Group Housing Manager

About the role

If you enjoy being the person who keeps group details on track and helps deliver a great guest experience, we would love to have you join our team as the Group Housing Manager at the Crowne Plaza Indianapolis Downtown. The Group Housing Manager oversees group room blocks, reservations, and billing coordination, working closely with Sales, Convention Services, Front Desk, Revenue Management, and Accounting teams to ensure group details are accurate from the first booking through final billing.

Responsibilities

• Manage group room blocks, monitor pickup, and balance room inventory.
• Enter rooming lists, process reservation changes, and create booking links for groups and weddings.
• Serve as a primary contact for assigned citywide and rooms‑only groups, including coordination with Visit Indy Housing and other housing companies.
• Prepare group resumes, reports, and event documentation as needed.
• Communicate reservation, billing, VIP, and special‑request details to the appropriate hotel teams.
• Review group no‑shows, complete post‑event audits, and help resolve discrepancies.
• Coordinate group and wedding billing, including master accounts, applicable concessions, commissions, rebates, and supporting documentation.
• Prepare crew reservations from provided manifests.
• Perform month‑end crew billing reconciliation.
• Process commission and rebate invoices and handle accrual reporting.

Qualifications

• Experience in hotel group reservations, group housing, convention services, or a related role.
• Strong organizational skills and close attention to detail.
• Ability to manage multiple deadlines while responding promptly to clients and coworkers.
• Confidence working across hotel departments and with outside housing partners.
• Experience with Opera and Amadeus preferred.
• Familiarity with Passkey, Concerto, and EventPipe is a plus.

Requirements

• Strong knowledge of MS Office, particularly Word and Excel.
• Strong organizational skills with a problem‑solving attitude.
• Excellent written and verbal communication skills.
• High attention to detail and confidentiality.

Benefits

• Medical, Dental, and Vision Insurance Options
• Company‑paid Life Insurance
• Company‑paid Telemedicine
• Supplemental Life Insurance
• 401(k) with company match
• Hotel Room Discounts
• Earned Wage Access (“on‑demand pay”)
• Company‑paid Employee Assistance Program
• Perks through Benefit Hub
• Generous Time Off Package