Group Director, Technology Operations - Customer Growth

About the role

The Group Director, Customer Growth leads the development and execution of omni-channel customer growth strategies that drive acquisition, migration, and long-term retention. This role is responsible for defining customer-centric frameworks that inform how Walmart engages high-value segments across physical and digital experiences. As a key strategic leader, this position partners cross-functionally across Marketing, Ecommerce, Product, Technology, and Decision Sciences to align on priorities, shape investment decisions, and embed customer-centric thinking into enterprise initiatives.

Responsibilities

• Develop and execute enterprise-level customer growth strategies that drive acquisition, migration, and retention across omni-channel experiences
• Partner across Marketing, Ecommerce, Product/Tech, Merchandising, and Decision Sciences to define priority customer segments, journeys, and growth opportunities
• Design and implement scalable customer segmentation frameworks that identify high-value audiences and inform strategic decision making
• Lead cross-functional experimentation to develop and optimize customer capabilities, ensuring the right value proposition is delivered at the right time and through the right channel
• Establish frameworks to operationalize customer-centric value propositions across physical and digital touchpoints, ensuring consistency and impact at scale
• Develop and oversee performance measurement frameworks, including key input and output metrics, to evaluate customer growth, engagement, and migration
• Use data and insights to assess performance, inform strategy, and advocate for customer-centric decision making in executive forums

Requirements

• Extensive experience developing and executing customer growth or lifecycle strategies within a complex, omni-channel environment
• Proven leadership in driving cross-functional alignment across marketing, product, technology, and analytics teams to deliver business outcomes
• Strong expertise in customer segmentation, journey design, and growth strategy development grounded in data and insights
• Demonstrated ability to build and scale measurement frameworks that translate performance into actionable insights and strategic direction
• Exceptional communication and influencing skills, with the ability to advocate for customer-centric strategies at the executive level

Qualifications

• Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 8 years’ experience in project management, program management, program operations, or related area.
• Option 2: 10 years’ experience in project management, program management, program operations, or related area. 5 years’ supervisory experience.

Preferred Qualifications

• Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 7 years' experience in project management, program management, program operations, or related area.
• We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Pay

The annual salary range for this position is $160,000.00 - $320,000.00. Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include: Stock