Director, Customer Growth

Key Responsibilities

• Provider Referral Growth : Own provider referral generation across the Nsight Health book, getting providers to refer patients directly as they come through the door.
• Lead the daily motion of logging into provider systems, identifying eligible patients, putting the opportunity in front of the provider, and following up to confirm the referral happened.
• Own the relationship with the decision maker at each provider, building the trust that converts a one-time referral into a lasting habit.
• Carry and track a patient referral quota for the team with clear targets for each Customer Growth Manager and each provider.
• Refresh and Account Expansion : Own provider-facing refresh approval, securing provider sign-off on patient lists through direct conversation rather than passive request.
• Drive the activation of automated refreshes across legacy clinics, including a spiff motion that converts providers who are not yet automated.
• Identify and close clinic and service level expansion where it exists, including moving accounts from remote patient monitoring only to the full service set.
• Voice of the Provider and Cross-Functional Alignment : Serve as the voice of the provider to the rest of the organization, translating what providers need into clear direction for marketing, operations, clinical, and the Customer Success Manager team.
• Partner closely with marketing and operations to align messaging, enablement materials, and workflows with what actually moves a provider to refer.
• Partner with Revenue Operations to build the tracking in HubSpot that measures referrals, eligible patients per provider, and growth per account.
• Team Leadership and Daily Cadence : Recruit, develop, and lead the Customer Growth Manager team, setting clear performance standards and coaching to them every day.
• Run the daily growth huddle alongside Account Executives and the enrollment and Clinical Success Lead community, keeping the room focused on referrals and growth.
• Own the pod relationship with Customer Success, pairing each Customer Growth Manager with a Customer Success Manager on shared accounts.
• Stand up and run the initial Customer Growth Manager pilot, proving the motion with one or two operators before scaling the team.

Qualifications

• Five or more years in sales, account management, or customer growth, with at least two years leading a quota-carrying team.
• A proven track record of driving net new revenue from an existing book of business, ideally through a referral or expansion motion.
• Demonstrated ability to get in front of sophisticated buyers, build trust quickly, and change their behavior; provider-facing or healthcare experience is strongly preferred.
• A player-coach leadership style with the willingness to be on calls and in the work rather than delegating everything.
• Strong commercial acumen, comfortable carrying and managing a referral or enrollment number at the team level.
• High AI fluency, meaning active, working use of AI tools in your daily professional workflow.
• Strong analytical ability, able to read the data, find where the team is losing referrals, and present a plan to fix it.