Group Coordinator, Reservations (FT)

Group Coordinator

The Group Coordinator is responsible for managing all reservations for groups, including meeting with planners and catering managers, room block monitoring, and client correspondence.

• Identify, block, and process staff and VIP lists.
• Review rooming lists for accuracy.
• Process room and dining reservations.
• Avoid errors in processing.
• Send confirmations and literature requests.
• Answer all reservations and communications.
• Follow wake-up call procedures.
• Handle emergencies.
• Attend preconvention meetings.
• Communicate with meeting planners.
• Work with Catering/Conference Services and Sales Managers.
• Maintain open communication channels.
• Handle administrative duties as assigned.

Essential Functions

• Assist in processing all incoming reservations.
• Identify, block, and process staff and VIP lists.
• Review rooming lists for accuracy.
• Process room and dining reservations.
• Avoid errors in processing.
• Send confirmations and literature requests.
• Answer all reservations and communications.
• Follow wake-up call procedures.
• Handle emergencies.
• Attend preconvention meetings.
• Communicate with meeting planners.
• Work with Catering/Conference Services and Sales Managers.
• Maintain open communication channels.
• Handle administrative duties as assigned.

Qualifications

• High school or equivalent education.
• Previous Reservations or Group Coordinator experience.
• Luxury hotel experience preferred.
• Bachelor’s Degree preferred.
• Delphi experience preferred.
• Attendance at all scheduled/mandatory training sessions and meetings required.
• Must be able to lift up to 15lbs.
• Must be able to sit for up to 8 hours per day.
• Must be able to walk, stand, bend, climb, listen, hear, and use manual dexterity.
• Must be able to spend extended lengths of time viewing a computer screen.

Physical Requirements

• Most work tasks performed indoors.
• Temperature generally is moderate and controlled by Resort environmental systems.
• Must be able to sit for up to 8 hours per day.
• Walking and standing are occasionally required.
• Must be able to lift up to 15lbs.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, hearing, and visual acuity.
• Requires manual dexterity to use and operate all necessary equipment.

Preferred

• Luxury hotel experience.
• Bachelor’s Degree.
• Delphi experience.

Benefits

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Pay

Details TBD.

Schedule

Details TBD.