Group Billing Coordinator

About the role

Sunseeker Resort Florida Gulf Coast, by Curio is a stunning waterfront destination located in Southwest Florida, offering the perfect blend of luxury and leisure. The resort offers 785 guest rooms and over 60,000 square feet of event and meeting space, catering to both upscale leisure getaways and dynamic business gatherings. Guests can indulge in an impressive collection of 18 food and beverage outlets, from fine dining to casual coastal fare, showcasing flavors from around the world. The resort also features a luxurious pool scene, including the largest rooftop pool in Florida, providing sweeping views of Charlotte Harbor and an elevated, resort-style experience.

Responsibilities

• Manage all aspects of group billing to ensure accurate and timely financial processing throughout the group lifecycle.
• Create, maintain, and reconcile master billing folios, direct billing accounts, and routing instructions, ensuring charges are allocated correctly by date, transaction code, and billing responsibility.
• Collect, monitor, and process group deposits in accordance with contractual payment schedules.
• Review group contracts, Banquet Event Orders (BEOs), and billing instructions to verify payment terms, concessions, authorized charges, and billing arrangements prior to arrival.
• Audit billing setup and routing within Delphi, ONQ/PMS, POS, and related systems to ensure accuracy and alignment across platforms.
• Attend pre-convention and pre-arrival meetings as the group billing representative, communicating financial expectations and identifying billing requirements with internal teams and clients.
• Cookoperate with Group Housing, Reservations, Front Office, Sales, Event Management, and Finance to ensure all revenue is posted accurately and billing instructions are executed correctly.
• Maintain compliance with all company policies, internal controls, accounting standards, and applicable local, state, and federal regulations.

Requirements

• Combination of Education and Experience will be considered.
• Candidates must be authorized to work in the US as defined by the Immigration Act of 1986.
• Must possess mature personal discretion and sound judgment.
• Strong leadership abilities, sound judgment, superior problem solving and decision-making skills.
• Excellent organizational, analytical and project management skills, with particular attention to quality and detail.
• Interpersonal skills to deal effectively with all business contacts.
• Professional appearance and demeanor.

Qualifications

• High School Diploma, GED or equivalent.
• 2+ years of billing, accounting, or hospitality finance experience, preferably in a resort or hotel setting.
• Proficiency with PMS (e.g., ONQ), POS systems, Delphi.fcd and billing software.
• Experience handling direct billing accounts.
• Strong working knowledge of accounting principles and billing practices.
• Strong written and verbal communication skills.