Group Air Specialist (Travelport+ GDS)

About Us

At One10, we are more than just a workplace; we are a community of individuals who share a common belief – the belief in better products and, equally important, the belief in a better you. Believing in better solutions, we drive innovation and excellence to create transformative impacts. Joining One10 means contributing to a culture of continuous improvement, pushing boundaries, challenging the status quo, and redefining possibilities.

We believe in crafting solutions that make a difference and setting new standards for quality and ingenuity. We also recognize that our greatest asset is our people. We are committed to fostering an environment that empowers you to thrive both personally and professionally. We invest in your growth and well-being, strengthening our collective ability to achieve greatness.

Job Description

We are hiring a Remote Group Air Specialist with hands-on experience in Travelport+ GDS to manage group bookings, ticketing, and airline coordination with accuracy and efficiency. The Group Air Specialist is responsible for providing customer service for registration and airline reservations/ticketing while managing financial and hourly budget for meeting and event programs. Exceeding client and individual attendee expectations while improving program efficiencies.

Scope of Work

• Act as Air Lead on assigned programs which includes answering 800# phone calls and responding to email messages from program travelers within required SLA
• Display up-to-date knowledge of Cvent and Travelport+ GDS, including Profiles, Scripts, Galileo Groups and Queue maintenance
• Book and issue airline tickets, both domestic and complex international routings that comply with specific program requirements and individual traveler’s needs, utilizing scheduled air, blocked space, charters, discount contracts, and private fares
• Advise and collect credit card information due for personal travel by attendees, buy-ins and activities. Consult with attendee and book pre/post travel extensions as requested
• Partner with Customer Xperience Coordinators, Event Managers, Purchasing & Design, and Air Purchasing to ensure adherence to all pertinent program information
• Exchange and refund airline tickets as required
• Manage all PreTrip mailing documents as it relates to air travel, i.e., View Trips, Create custom reports, including Arrival/Departure Manifests and, if needed, report analysis for loaders, greeters, and riders
• Perform other duties as needed

Knowledge, Skills, And Abilities

• 4-year degree and/or minimum 3 years travel agency experience preferred
• Travelport+ Global Distribution System (GDS) knowledge
• PREFERRED knowledge of Cvent Registration System
• Excellent customer service skills
• Excellent written and verbal communication skills
• Proprietary & Confidential. © 2020 One10. All Rights Reserved.