Group Air Specialist

Who is Prestige?Prestige Global Meeting Source, founded in 1986, provides site selection and event services to clients. Our experienced sales partners work to find and contract the best possible hotels, resorts, DMCs, and cruises for groups and continue through to full-service event development and management. Compensation $65 - $72k annual salary depending on experienceSunday through Thursday work week Location Remote Reports toTeam Lead, Group Air in conjunction with Senior Project Director What will I do? This Group Air Specialist will be managing a specific client and is responsible for all aspects of group airline travel for meetings, events, and incentive programs. This role serves as the primary point of contact for program travelers, coordinating air arrangements that align with program guidelines, budgets, and timelines. The specialist books, tickets, exchanges, and refunds airfare for domestic and international itineraries using Sabre GDS platform, while advising travelers on personal air costs and travel options. There is also heavy TempoTrip (online booking tool) support. They collaborate closely with event management, technology team, and Solutions Development to ensure accuracy and consistency across all air-related details, produce required manifests and reports, manage traveler data within registration systems, and provide timely, high-quality service to support a seamless travel experience. Key AccountabilitiesServe as Air Lead on assigned programs, including handling inbound 800-number phone calls and responding to program traveler emails in accordance with established SLA requirementsMaintain current, working knowledge of Cvent and Sabre, with proficiency in traveler profiles, scripts, group bookings, and queue managementBook, ticket, exchange, and refund airline reservations for both domestic and complex international itineraries, ensuring compliance with specific program requirements and individual traveler needsUtilize a wide range of air products, including scheduled service, blocked space, charters, negotiated discount contracts, and private faresTempoTrip or other online booking tool experience is a plusAdvise travelers on personal air costs and securely collect credit card information for personal travel, airfare buy-ins, and upgradesConsult with attendees to arrange and book pre and post event travel extensions as requestedPartner closely with Program Managers, Solutions Development, and Tech teams to ensure alignment with all program details, policies, and timelinesManage and distribute all pre-trip air-related documentation, including View Trips and other traveler communicationsCreate and maintain custom air reports, including Arrival/Departure Manifests and ad hoc analysis to support loaders, greeters, riders, and on-site operationsManage attendee registrations within Cvent, including processing requested changes, maintaining detailed notes, managing roommate pairings, and handling registration-related charges and adjustmentsOccasional weekend support for flight watch alongside our after-hours servicePerform additional duties and special projects as needed to support program successOther duties and responsibilities as needed or assigned. Required Education and ExperienceHigh School Diploma or G.E.D., and 3+ years of travel agency experience preferred.GDS: Sabre experience required.Passion for and ability to travel up to 25% of the time and work outside of normal business hours including evenings and weekends. Exceptional communication skills include the ability to articulate vision and inspire and motivate others. Proven ability to multi-task in a dynamic, fast-paced environment with meticulous attention to detail.Exceptional organizational, interpersonal, time management, computer, and problem-solving skills.Strong project management and change management skills.Proficiency with CVENT technology and MS Office preferred.Ability to work independently and effectively collaborate in a team environment.Positive, friendly, and approachable attitude with a strong work ethic and the ability to multitask.Strong analytical and problem-solving skills, including an understanding of how decisions affect departments and the organization.Must be a team player who can effectively listen, build relationships, and remain calm under pressure. Benefits IncludeNational Medical Coverage OptionsDental and Vision401kShort- and Long-Term DisabilityEducational & Adoption Assistance ProgramEmployee Assistance Program and WellbeingCaregiver Support ProgramPaid Time Off & Holiday Pay Please send your cover letter and resume to Chris Kearns at ckearns@meetprestige.com to be considered for this position.