Group Account Sales Support Manager

About the role

The Group Account Sales Support Manager plays a pivotal role in orchestrating sales strategies and operations to drive business growth within the Global Marketing & Sales (GM&S) group. The GM&S group aims to become a preferred partner for customers by providing impactful, sustainable solutions and fostering a customer-centric business model.

Responsibilities

• Lead the design and execution of customer-facing engagements, including:

  • Account planning workshops
  • Customer strategy sessions
  • Executive briefings and summits

• Translate customer priorities into structured engagement agendas and narratives.

• Facilitate sessions to identify business challenges, align stakeholders, and co-create solution opportunities.

• Ensure all engagements are outcome-driven, with clear linkage to revenue opportunities.

• Support Group Account Managers (GAM) / Regional Account Managers (RAM) in shaping, coordinating, and tracking key opportunities; ensure governance gates, BU interlocks, and internal approvals are met.

• Convert customer discussions into clearly defined opportunity themes and pursuits.

• Support GAMs/ RAMs in structuring opportunities, prioritizing high-value pursuits, and aligning internal stakeholders.

• Help define “so what” for the customer and articulate value propositions.

• Act as the central orchestrator across Business Units for strategic accounts.

• Bring together relevant capabilities across Digital, Energy, Rail, Industrial, and enable integrated solution positioning aligned to customer priorities.

• Facilitate alignment sessions to ensure unified messaging and approach.

• Understand business offering portfolio in detail, specific to account needs and ability to connect and support the opportunity pipeline momentum.

• Support GAM in refining account strategy based on customer insights.

• Maintain visibility of customer priorities, key stakeholders, strategic themes, and strategic opportunities with measurable outcomes.

• Support GAM in aligning internal stakeholders and defining “so what” for the customer and articulating value propositions.

• Support GAM in preparing for CXO-level interactions.

• Develop executive narratives, customer-specific value propositions, and strategic discussion materials.

• Ensure all engagement materials are concise, insight-led, and outcome-oriented.

• Ensure clear articulation of next steps, ownership, and opportunity pathways post customer interactions.

• Drive momentum post customer interactions by aligning stakeholders and tracking strategic actions.

• Ensure continuity between engagements and deal progression.

• Capture best practices from customer engagements and contribute to building a repeatable “One Hitachi engagement model.”

• Work with various consultants, third-party service providers, and ensure their deliverables are fully utilized and meet the purpose of account success.

Requirements

• Bachelor's Degree or Diploma in either Engineering or Business.
• Experience in Sales & Marketing, either as an Account Manager, Sales Program execution, or Sales Support Specialist.
• Excellent communication skills with an ability to influence both internally and externally.
• Strong analytical ability to build relationships.
• Attention to detail and ability to manage multiple deadlines simultaneously.
• Willingness and openness to travel up to 15%.
• Cultural sensitivity and openness to work in an international business environment across all time zones.

Qualifications

• Experience in customer engagement and strategic workshops.
• Ability to shape and coordinate opportunities and ensure governance gates, BU interlocks, and internal approvals are met.
• Strong analytical and relationship-building skills.
• Attention to detail and ability to manage multiple deadlines simultaneously.
• Willingness and openness to travel up to 15%.
• Cultural sensitivity and openness to work in an international business environment across all time zones.

Skills

• Excellent communication skills.
• Strong analytical ability.
• Attention to detail.
• Ability to manage multiple deadlines simultaneously.
• Willingness and openness to travel.
• Cultural sensitivity.

Benefits

Hitachi offers a comprehensive benefits package designed to support the health, financial security, and well-being of our employees. This includes:

• Health insurance options.
• Pension plan.
• Flexible spending accounts.
• Employee assistance programs.
• Retirement savings plans.

Pay

The expected salary range for this position if filled remotely is $87,247 - $109,059. Pay is determined based on a variety of factors including, but not limited to, depth of experience in the practice area.

Schedule

Full-time position with flexible working hours to accommodate international clients and markets.