Account Manager, Group Sales

Essential Duties and Responsibilities

• Generate group ticket revenue through outbound sales efforts, including cold calling, prospecting, networking, arena tours, virtual meetings, and in-person appointments.
• Develop and execute strategic group sales initiatives, promotions, and theme nights designed to engage targeted communities, organizations, and affinity groups.
• Sell a full portfolio of ticket products, including group tickets, season ticket memberships, premium seating, courtside and club memberships, suite rentals, and partial plans.
• Utilize sales enablement and CRM tools, including Salesforce, ZoomInfo, and OneMob, to identify prospects, manage pipelines, and create meaningful client engagement.
• Maintain a consistent focus on prospecting, appointment setting, conducting virtual and in-person presentations, and closing new business opportunities.
• Build and maintain strong client relationships through networking events, speaking engagements, seat visits, referrals, and ongoing account management.
• Deliver exceptional customer service to ensure client satisfaction, retention, and long-term loyalty.
• Accurately track sales activities, pipeline progress, and revenue performance within CRM systems.
• Regularly communicate with leadership regarding sales performance, pipeline health, and business development opportunities.
• Collaborate with internal departments to support organizational initiatives and enhance the overall fan experience.
• Meet or exceed established individual and team revenue goals.

Qualifications

• Bachelor's degree in Business, Sports Management, Marketing, Communications, or a related field preferred.
• Minimum of two (2) years of successful sales experience, preferably within professional sports, ticket sales, hospitality, entertainment, or a high-performance sales environment.
• Demonstrated track record of achieving or exceeding sales goals.
• Self-motivated, competitive, and results-oriented with a strong work ethic and positive attitude.
• Excellent verbal, written, presentation, and interpersonal communication skills.
• Strong organizational, time management, and problem-solving abilities.
• Proficiency with CRM and sales technologies, including Salesforce and Microsoft Office Suite.
• Ability to manage multiple priorities in a fast-paced environment.
• Availability to work flexible hours, including evenings, weekends, and holidays, as required by the event schedule.

Preferred Qualifications

• Experience selling ticketing, sponsorship, hospitality, or premium seating products.
• Experience using Archtics/TM1, Salesforce, ZoomInfo, or similar sales and CRM platforms.
• Demonstrated ability to develop new business through outbound prospecting and relationship-based sales.