Ground Transportation Monitor - MKE Airport

About the role

The Ground Transportation Monitor greets and assists passengers in navigating through, and around the airport; directs taxicabs to any and all persons requesting one; dispatches an adequate number of taxicabs to the terminal or to other loading points and the terminal; assists passengers in acquiring their luxury limousines; and provides information to passengers who need assistance in getting to other forms of ground transportation.

This is a full-time, non-exempt position with a pay rate of $15.50 - $16.50 per hour and weekly payroll.

Responsibilities

• Greet passengers at taxi curbside in Ground Transportation area of airport and offer them assistance or directions.
• Direct passengers to the appropriate taxi/limo service.
• Ensure that a sufficient number of taxicabs are available for the traveling passengers, and dispatch taxicabs to various loading points at terminal.
• Communicate with drivers, co-workers, and supervisors and address any concerns.
• Write factual reports regarding items that deviate from normal operation.
• Order luxury limousines from Ground Transportation when needed, and log information regarding limousines on limo logs.
• Identify and report any safety issues immediately to supervisor.
• Clean and maintain surrounding work area (to include glass cleaning and sweeping of trash).
• Clean break room (to include emptying trash, vacuuming, wiping down of tables).
• Complete other duties as may be assigned.

Requirements

• Must be 18 years of age or older at time of hire.
• Knowledge of metro area is desirable.
• Customer service experience preferred.
• Prior airport experience is preferred.
• Must have excellent attendance and arrive to work on time when scheduled and have access to reliable transportation.

Skills

• Customer focused, action oriented, and committed to excellence
• Ability to function in a team-oriented setting and to work well on your own
• Ability to pass an airport security clearance
• Strong sense of personal motivation and responsibility
• Excellent time management, communication, and customer service skills
• Excellent guest service and hospitality skills
• Strong problem solving and listening skills

Qualifications

Minimum 1 year of experience in the hospitality industry, including experience in guest and/or customer service (parking industry a plus).

The individual will be required to have and maintain a valid state-issued driver’s license, with a current address and acceptable driving record, if the individual is expected to be able to drive a company vehicle or drive on company business.

Work Environment

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; talk and listen.

Employees are regularly exposed to outside weather conditions including snowstorms, and extreme heat.

This position is 100% outside work!

Employees work in and around potentially dangerous traffic situations, and employees are to be safety conscious at all times.

Employees are frequently required to reach and or sign (communicate) with hands and arms.

Employees on occasion must lift/move up to 50 lbs.

Employees are regularly exposed to high levels of noise and/or fumes from either vehicles or airplanes.