Ground Transportation Monitor - MKE

About the role

The Ground Transportation Monitor greets and assists passengers in navigating through, and around the airport; directs taxicabs to any and all persons requesting one; dispatches an adequate number of taxicabs to the terminal or to other loading points and the terminal; assists passengers in acquiring their luxury limousines; and provides information to passengers who need assistance in getting to other forms of ground transportation.

Responsibilities

• Greet passengers at taxi curbside in Ground Transportation area of airport and offer them assistance or directions.
• Information provided to passengers must be accurate.
• Direct passengers to the appropriate taxi/limo service.
• Ensure that a sufficient number of taxicabs are available for the traveling passengers, and dispatch taxicabs to various loading points at terminal.
• Communicate with drivers, co-workers, and supervisors and address any concerns.
• Write factual reports regarding items that deviate from normal operation.
• Order luxury limousines from Ground Transportation when needed, and log information regarding limousines on limo logs.
• Identify and report any safety issues immediately to supervisor.
• Clean and maintain surrounding work area (to include glass cleaning and sweeping of trash).
• Clean break room (to include emptying trash, vacuuming, wiping down of tables).
• Complete other duties may be assigned.

Qualifications

• Must be 18 years of age or older at time of hire.
• Knowledge of metro area is desirable.
• Customer service experience preferred.
• Prior airport experience is preferred.
• Must have excellent attendance and arrive to work on time when scheduled and have access to reliable transportation.

Skills

• Customer focused, action oriented, and committed to excellence.
• Ability to function in a team-oriented setting and to work well on your own.
• Strong sense of personal motivation and responsibility.
• Excellent time management, communication, and customer service skills.
• Excellent guest service and hospitality skills.
• Strong problem solving and listening skills.

Benefits

Get paid every single week!!

Pay

$15.50 - $16.50 per hour Weekly payroll.

Schedule

Special shift requirements, if any, will vary depending on a location's hiring needs. If applicable, availability to work 2nd shift, 3rd shift and/or week-ends may be required.