Ground Transportation Monitor - Driving

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences—no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.” We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe. Today, we are reinventing parking. Tomorrow, we will power checkout-free experiences anywhere to make everyday moments remarkable—giving us back our most valuable asset, time.

Responsibilities

• Greet and assist passengers in navigating through and around the airport.
• Direct taxicabs to passengers requesting one.
• Dispatch a sufficient number of taxicabs to the terminal or other loading points.
• Assist passengers in acquiring luxury limousines.
• Provide information to passengers needing assistance with other forms of ground transportation.
• Greet passengers at taxi curbside in the Ground Transportation area and offer assistance or directions.
• Ensure information provided to passengers is accurate.
• Direct passengers to the appropriate taxi or limo service.
• Ensure a sufficient number of taxicabs are available and dispatch them to various loading points at the terminal.
• Communicate with drivers, co-workers, and supervisors to address any concerns.
• Write factual reports regarding items that deviate from normal operation.
• Order luxury limousines when needed and log information on limo logs.
• Identify and report any safety issues immediately to a supervisor.
• Clean and maintain the surrounding work area, including glass cleaning and sweeping trash.
• Clean the break room, including emptying trash, vacuuming, and wiping down tables.
• Complete other duties as assigned.

Requirements

• Must be 18 years of age or older at the time of hire.
• Knowledge of the metro area is desirable.
• Customer service experience preferred.
• Prior airport experience is preferred.
• Must have excellent attendance, arrive to work on time when scheduled, and have access to reliable transportation.
• Must have and maintain a valid state-issued driver’s license with a current address and acceptable driving record.
• Must be able to read and write English exceptionally well.
• Ability to communicate effectively with passengers, drivers, and co-workers on socio-economic levels.
• Ability to read and comprehend simple instructions and short correspondence.
• Ability to write simple correspondence and/or reports legibly.
• Ability to effectively present information one-on-one and in group situations to passengers and drivers.
• Ability to add and subtract two-digit numbers.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to make sound judgments and educate others about policies/procedures.
• Ability to apply patience when communicating with others in difficult situations.
• Ability to carry out assigned tasks and duties completely and effectively with minimal supervision.
• Ability to demonstrate fair and impartial judgment.

Physical Demands and Work Environment

• Regularly required to stand, walk, use hands to finger, handle, or feel, talk, and listen.
• Regularly exposed to outside weather conditions, including snow storms and extreme heat.
• This position is 100% outside work.
• Work in and around potentially dangerous traffic situations; must be safety conscious at all times.
• Frequently required to reach and/or signal (communicate) with hands and arms.
• Occasionally must lift or move up to 50 lbs.
• Regularly exposed to high levels of noise and/or fumes from vehicles or airplanes.

Materials and Equipment Directly Used in Role

• Two-way radios
• Various report forms and information logs
• Brochures
• Pens and pencils

Pay

$18.50 per hour

Benefits

• Medical, dental, and vision insurance
• Flexible spending accounts
• Long-term and short-term disability
• Life insurance
• Accident insurance
• 401k retirement plan
• Paid time off

Location: San Antonio, TX