Ground Support Technician

Overview

We are seeking a Ground Operations Specialist to support innovative drone delivery operations through ground support activities, operational execution, equipment handling, and community engagement. This role is ideal for individuals who enjoy working in a fast-paced environment, following detailed procedures, and contributing to the deployment of emerging technology.

Responsibilities

• Support daily drone operations by handling, organizing, and maintaining operational equipment, including batteries and related components.
• Monitor operational airspace and surrounding environments for potential hazards, obstacles, or safety concerns.
• Assist with inventory management, package preparation, and general warehouse activities.
• Execute established operating procedures while maintaining strict safety and compliance standards.
• Interact professionally with community members and respond to basic questions regarding operations.
• Document operational activities, incidents, and observations using standard reporting tools and templates.
• Support launch, recovery, and readiness activities for operational equipment as directed.
• Work collaboratively with operations personnel to ensure efficient and safe daily operations.

Work Environment

• Ability to lift and carry up to 50 pounds.
• Ability to stand and walk for shifts lasting up to 12 hours.
• Frequent pushing, pulling, squatting, bending, and reaching.
• Ability to work outdoors in varying weather conditions.
• Schedule flexibility required, including nights, weekends, and holidays.
• Up to 25% travel may be required based on operational needs.

Compliance Requirements

• This position may involve safety-sensitive duties subject to applicable Department of Transportation (DOT) and Federal Aviation Administration (FAA) regulations.
• Candidates may be required to successfully complete pre-employment, random, and/or post-incident drug and alcohol testing where applicable.
• Employment may be contingent upon satisfying regulatory, licensing, and export compliance requirements.

Required Qualifications

• High school diploma or equivalent.
• Basic mechanical aptitude and troubleshooting ability.
• Experience documenting activities and maintaining accurate records.
• Ability to work effectively in a fast-paced team environment.
• Strong attention to detail and commitment to safety.
• Ability to follow detailed procedures and work instructions.

Preferred Qualifications

• Previous warehouse, logistics, fulfillment, or operations experience.
• Experience supporting aviation, aerospace, unmanned systems, robotics, or drone operations.
• Familiarity with aviation terminology and operational procedures.
• FAA Part 107 Remote Pilot Certificate preferred.
• Military aviation, UAV, or operational support experience is a plus.

Position Type

Contract, Full-Time, Shift Schedule Including Weekends