Ground Support Operator

About the Team

DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last-mile logistics in the long term. If you have a passion for applying autonomous aviation technologies in a service used by millions of people, then we want to talk to you!

About the Role

In this role as a UAS Ground Support Operator, you’ll be part of a hands-on field testing team supporting flight validation of new drone platforms. You’ll work closely with flight test operators to keep aircraft ready to fly, minimize turn around time and operate the accompanying ground systems safely and efficiently. You will be reporting to the Flight Test Lead.

• Support daily test readiness by managing batteries, preparing equipment, and spearheading on-site logistics.
• Operate in field environments with extended periods of standing, repetitive drone handling, and outdoor exposure to varying weather (heat, dust, cold, wind, etc.).
• Stay flexible and responsive to shifting schedules, including early mornings, late afternoons, and variable hours based on test conditions. Open to about 20% travel.
• Collaborate with cross-functional teams to surface observations, flag anomalies, and support iterative improvement cycles during testing.

Qualifications

A Part 107 is required for this position. No UAV experience is required, but the part 107 licence is required.

What You’ll Be Excited About

• Support flight testing, data collection, and troubleshooting for new drone systems.
• Work closely with the operations teams to provide feedback and improve operational performance.
• Gain hands-on experience in emerging technology, working with a team in a fast-paced, iterative environment.
• Contribute to building the future of drone delivery through curiosity, adaptability, and a proactive mindset.

We’re Excited About You

• You’re Tech-Savvy and Curious: You’re excited about testing new drone technology and enjoy solving technical problems in real-time.
• You Thrive in Fast-paced Environments: You’ll be part of a fast-paced flight operation, where attention to detail and safety are essential as well as operating efficiently.
• You’ve Been on the Frontlines: You have experience in fast-paced, adaptive roles.
• You Think Critically: You bring analytical thinking and attention to detail to identify issues, document results, and iterate on improvements.
• You Collaborate Well: You work effectively with cross-functional teams—especially operators, and leadership to drive progress.
• You have hands on skills: You have the ability to help collect data and provide feedback on new drones.
• You Communicate Clearly: You share insights and updates with clarity and purpose, whether it’s writing flight logs, surfacing blockers, or presenting findings.
• You Understand your Limitations: You seek out information independently and understand when you need help and when to ask questions.

Compensation

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

See below for paid time off details:

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this position within the United States, including Illinois and Colorado.