Ground Operations Crew

About the role

The Ground Operations Crew loads and unloads customer bags, operates ground service equipment which includes operation of motor vehicles, coordinates the servicing of arriving and departing aircraft, helps prepare aircraft cabin for departure, and assists with ramp service duties including waste disposal and re-servicing of aircraft. The Ground Operations Crew will also assist customers when needed and complies with any ad-hoc requests as needed. Individuals must be comfortable serving customers and proficient in using computers. Crewmembers must be prepared to work outdoors under various weather-related conditions.

Responsibilities

• Operate ground service equipment which includes motor vehicles, tugs, and elevated de-icing equipment
• Service aircraft by operating ground service equipment (Potable water truck, ground power unit, tug, aircraft pushback, lavatory truck, deicing truck, etc.)
• Work in a ramp environment
• Tag, lift, load and unload customer bags (in excess of 100 lbs) from baggage compartment of aircraft and baggage system
• Operate external aircraft equipment
• Help prepare cabin for customer boarding and departure, which can include cleaning of seats, seat pockets, floor, galleys and lavatories
• Assist customers with special needs, e.g. customers who need assistance in boarding
• Guide aircraft to and from aircraft parking locations
• Carry a handheld radio and communicate effectively with proper radio etiqu