Ground Operations Crew

Position Summary

The Ground Operations Crew loads and unloads customer bags, operates ground service equipment, services arriving and departing aircraft, prepares cabin for departure, assists with ramp service duties, and assists customers when needed.

Essential Responsibilities

• Operate ground service equipment which includes motor vehicles, tugs, and elevated de-icing equipment
• Services aircraft by operating ground service equipment (Potable water truck, ground power unit, tug, aircraft pushback, lavatory truck, deicing truck, etc.)
• Tags, lifts, loads and unloads customer bags (in excess of 100 lbs) from baggage compartment of aircraft and baggage system
• Operates external aircraft equipment
• Helps prepare cabin for customer boarding and departure, which can include cleaning of seats, seat pockets, floor, galleys and lavatories
• Affords assistance to customers with special needs, e.g. customers who need assistance in boarding
• Guides aircraft to and from aircraft parking locations
• Occasionally carries a handheld radio and communicates effectively with proper radio etiquette
• Occasionally assists with loading and unloading mail, small packages and human remains
• Ensures and maintains a safe environment and operation
• Other duties as assigned

Minimum Experience And Qualifications

• High School Diploma or General Education Development (GED) Diploma
• One (1) year of customer service or sales experience
• At least 18 years old
• Complete fluency in written and spoken English
• Complete an assessment that evaluates the job qualifications/characteristics of Adaptability, Safety Orientation, and Teamwork using AI- or statistically-based scoring
• Able to adhere to JetBlue Uniform Policy Manual Standards
• Able to travel and/or work variable hours, flexible shifts, including holidays and weekends
• Able to follow safety guidelines
• Able to perform under pressure and within fixed time constraints
• Able to work in all types of weather conditions
• Able to make occasional trips to other locations for training or temporary assignment
• Able to give and receive verbal communication
• Able to use handheld radios and headsets to communicate with the cockpit, dispatch, and other crewmembers
• Maintain a positive, good-natured attitude is essential
• Able to handle objects up to fifty (50) pounds frequently and/or seventy to one hundred (70-100) pounds occasionally with the assistance of other people or tools and be in a position where bending, crouching, kneeling is needed
• Able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge
• Depending on location, may need to acquire and maintain a United States Customs Clearance
• Able to acquire and maintain a valid Driver’s License and a driving record from the state of your primary residence that meets JetBlue Airways insurance standards
• Able to pass a ten (10) year background check and pre-employment drug test
• Legally eligible to work in the country in which the position is located
• Authorization to work in the US is required, this position is not eligible for visa sponsorship
• For internal candidates, good standing in attendance performance and safety

Preferred Experience And Qualifications

• Bilingual skills
• Previous airline experience
• Proficient with Microsoft Office suite
• Crewmember experience