Ground Control Support Technician

About the role

Ground Control is where curiosity, calm, and problem-solving collide. You'll be on the front lines answering questions, untangling issues, and making sure our clients and teammates feel supported, informed, and taken care of. Balancing responsiveness with thoughtfulness, and bringing clarity to moments of confusion, you'll play a key role in delivering the high-touch, trust driven experience Envision is known for.

Qualifications

• You must be an excellent communicator and have unparalleled customer service skills.
• Be completely fluent in all MS desktop operating systems and common workflow software such as: Office, Adobe, Quickbooks, Web Browsers etc.
• Have strong troubleshooting skills including a clear process for root cause analysis.
• 2+ years providing help desk or hands-on technical support.
• 2+ years’ experience with registry cleaners, virus and spyware removal, email troubleshooting, printing troubleshooting, patching, and other common PC issue resolutions.
• Must be able to show examples / demonstrate that you genuinely understand the nature of good customer service

Desired Technical and Work Experience

• Experience with Sonicwall or other similar Firewalls.
• Experience with MS server operating systems.
• Experience with Mac OS, iOS, and Android.
• Experience with Virtualization.
• Experience with common backup applications (Symantec, Mozy, Veeam).
• Experience with switching and routing.