Grooming Salon Manager

About the role

We're looking for a Grooming Salon Leader to join our team at Petco. You'll lead salon operations and team members, delivering expert grooming services to our valued customers' pets.

Responsibilities

• Oversee day-to-day operations of the grooming salon, ensuring smooth and efficient workflows
• Optimize scheduling and grooming capacity, manage inventory levels, and execute staffing plans
• Recruit, hire, train, and supervise a team of entry-level trainees up to professional level grooming staff, providing coaching, feedback, training, and performance evaluations
• Create and manage efficient grooming schedules that optimize salon capacity, maximize productivity, and accommodate customer demand
• Maintain salon performance metrics, analyze data to identify areas for improvement, and develop action plans
• Collaborate with store management to achieve sales targets and salon objectives, implementing strategies to drive growth, expand the customer base, and boost profitability
• Interact professionally and effectively with pet parents, providing exceptional customer service, addressing grooming related inquiries, offering grooming recommendations, and resolving questions or concerns
• Stay updated on grooming industry trends and best practices to enhance grooming skills and team members' skills
• Independently perform professional grooming services, including bathing, drying, brushing, haircuts and styling, nail trimming, ear cleaning, and gland cleaning
• Evaluate individual needs of each pet, considering coat, type, skin conditions, temperament
• Educate and provide custom recommendations to pet parents on grooming maintenance and home care practices & products
• Ensure the well-being and safety of every animal in the salon, monitoring pets for any signs of discomfort, illness, or injury, and promptly reporting any concerns to pet owners and store management
• Perform quality checks to maintain a clean and safe grooming area, disinfect and sanitize grooming tools and equipment, and perform daily and weekly cleaning duties
• Utilize expert knowledge and understanding of Petco's grooming policies, standards, and guidelines to ensure safety, quality, and consistency in all activities and areas of the grooming business
• Hold salon team members accountable for safety and quality standards

Requirements

• 2 or more years' experience as a professional groomer and/or completion of a technical grooming training program
• Strong leadership skills, with the desire to lead, train, and develop people, with 1-2 years previous experience of salon management, or related field, preferred
• High-school diploma or GED preferred, though not required
• Very strong verbal and written communication skills for interactions with pet parents and grooming team members
• Expert knowledge of various dog breeds, grooming requirements, common health issues and behaviors
• Expert-level proficiency in breed-specific cuts, styling techniques, and grooming standards
• Genuine passion for animals with a desire to continue a career in pet grooming
• Strong decision making and problem-solving skills, using grooming experience and knowledge to solve problems in moderately complex situations, with guidance from Solutions Manager or Store General Manager when necessary
• Results-driven, with focused commitment on salon productivity, performance, growth, and improvement
• Capable of handling pets of all sizes and temperaments with care and empathy

Qualifications

• Available to work full time at a minimum of 35 per week, including weekends, evenings, and holidays, as needed by the Pet Care Center's grooming schedule

Skills

• Competitive Pay + Incentive based on salon performance + Tips (Payment in accordance to the Grooming Salon Leader Incentive Plan details)
• Medical, dental, vision and more
• 401k and more
• Paid Time Off
• Petco Discounts
• All the supplies & equipment you need, including, brushes, nail trimmers, clippers, blades, shampoo, sprays, tools, etc.
• State of the art equipment, including bathing system, kennels, tables, and dryers
• Career development and growth opportunities, such as Grooming Mentor and Grooming Instructor

Benefits

• Competitive Pay + Incentive based on salon performance + Tips (Payment in accordance to the Grooming Salon Leader Incentive Plan details)
• Medical, dental, vision and more
• 401k and more
• Paid Time Off
• Petco Discounts

Pay

Competitive Pay + Incentive based on salon performance + Tips (Payment in accordance to the Grooming Salon Leader Incentive Plan details)

Schedule

Full-time position, including weekends, evenings, and holidays, as needed by the Pet Care Center's grooming schedule