Grooming Salon Manager

About the role

We are seeking a Grooming Salon Leader to oversee day-to-day operations, manage a team, and deliver expert grooming services. The ideal candidate has 2+ years of professional grooming experience and strong leadership skills.

Responsibilities

• Oversee day-to-day operations, ensuring smooth workflows and optimizing scheduling and grooming capacity
• Recruit, hire, train, and supervise a team of entry-level trainees up to professional level grooming staff
• Create and manage efficient grooming schedules, balancing team availability with business needs
• Monitor salon performance metrics, analyze data, and develop action plans
• Collaborate with store management to achieve sales targets and salon objectives
• Provide exceptional customer service, address grooming related inquiries, and offer grooming recommendations
• Perform expert-level grooming services, including bathing, drying, brushing, haircuts and styling, nail trimming, ear cleaning, and gland cleaning
• Evaluate individual needs of each pet, educate on grooming maintenance and home care practices, and promote overall well-being
• Maintain a clean and safe grooming area, disinfect and sanitize grooming tools and equipment, and perform daily and weekly cleaning duties
• Ensure safety and quality standards are maintained in the grooming salon, and hold salon team members accountable for these standards

Requirements

• 2 or more years' experience as a professional groomer or completion of a technical grooming training program
• Strong leadership skills, with the desire to lead, train, and develop people
• Previous experience of salon management or related field, preferred
• High-school diploma or GED, though not required
• Very strong verbal and written communication skills for interactions with pet parents and grooming team members
• Expert knowledge of various dog breeds, grooming requirements, common health issues and behaviors
• Expert-level proficiency in breed-specific cuts, styling techniques, and grooming standards
• Genuine passion for animals with a desire to continue a career in pet grooming
• Strong decision making and problem-solving skills, using grooming experience and knowledge to solve problems in moderately complex situations
• Capable of handling pets of all sizes and temperaments with care and empathy

Qualifications

• Full-time availability, including weekends, evenings, and holidays, as needed by the Pet Care Center's grooming schedule

Skills

• Competitive Pay + Incentive based on salon performance + Tips (Payment in accordance to the Grooming Salon Leader Incentive Plan details)
• Medical, dental, vision and more
• 401k and more
• Paid Time Off
• Petco Discounts
• All the supplies & equipment you need, including, brushes, nail trimmers, clippers, blades, shampoo, sprays, tools, etc.
• State of the art equipment, including bathing system, kennels, tables, and dryers
• Career development and growth opportunities, such as Grooming Mentor and Grooming Instructor

Benefits

• Competitive Pay + Incentive based on salon performance + Tips (Payment in accordance to the Grooming Salon Leader Incentive Plan details)
• Medical, dental, vision and more
• 401k and more
• Paid Time Off
• Petco Discounts