Grooming Salon Manager

About the role

The Grooming Salon Leader at Petco is responsible for leading and managing grooming salon operations and team members. You will deliver expert grooming services, foster a positive work environment, and drive salon performance.

Responsibilities

- Oversee day-to-day operations of the grooming salon, ensuring smooth and efficient workflows. - Recruit, hire, train, and supervise a team of entry-level trainees up to professional level grooming staff. - Create and manage efficient grooming schedules that optimize salon capacity and customer demand. - Monitor salon performance metrics, analyze data, and develop action plans. - Collaborate with store management to achieve sales targets and salon objectives. - Interact professionally with pet parents, provide exceptional customer service, and address grooming-related inquiries. - Stay updated on grooming industry trends and best practices. - Independently perform professional grooming services, including bathing, drying, brushing, haircuts and styling, nail trimming, ear cleaning, and gland cleaning. - Operate and maintain various grooming instruments. - Evaluate individual pet needs, educate on grooming maintenance, and provide custom recommendations. - Ensure the well-being and safety of pets in the salon, monitor for signs of discomfort, illness, or injury, and report concerns. - Perform quality checks, maintain a clean and safe grooming area, and disinfect grooming tools and equipment.

Requirements

- 2 or more years' experience as a professional groomer or completion of a technical grooming training program. - Strong leadership skills, with 1-2 years of previous salon management or related field experience, preferred. - High-school diploma or GED preferred. - Expert knowledge of various dog breeds, grooming requirements, common health issues, and behaviors. - Expert-level proficiency in breed-specific cuts, styling techniques, and grooming standards. - Genuine passion for animals with a desire to continue a career in pet grooming. - Strong decision-making and problem-solving skills. - Results-driven focus on salon productivity, performance, growth, and improvement. - Strong attention to detail, ensuring grooming services are accurate and meet high standards. - Ability to handle pets of all sizes and temperaments with care and empathy. - Availability to work full-time, including weekends, evenings, and holidays, as needed by the Pet Care Center's grooming schedule.

Qualifications

- Excellent verbal and written communication skills for interactions with pet parents and grooming team members. - Strong attention to detail and ability to execute grooming services accurately. - Capable of handling pets of all sizes and temperaments with care and empathy. - Availability to work full-time, including weekends, evenings, and holidays, as needed by the Pet Care Center's grooming schedule.

Skills

- Leadership and team-building skills. - Strong decision-making and problem-solving abilities. - Expert knowledge of various dog breeds and grooming standards. - Ability to handle pets of all sizes and temperaments with care and empathy. - Strong attention to detail and accuracy in grooming services.

Benefits

- Competitive pay and incentive plan. - Medical, dental, vision, and more. - 401(k) and more. - Paid time off. - Petco discounts. - All the supplies and equipment you need, including grooming tools. - State-of-the-art equipment. - Career development and growth opportunities, such as Grooming Mentor and Grooming Instructor.

Pay

Payment is in accordance with the Grooming Salon Leader Incentive Plan details.

Schedule

Full-time position, including weekends, evenings, and holidays, as needed by the Pet Care Center's grooming schedule.