Grooming Salon Manager

About the role

We are seeking a Grooming Salon Leader to lead and manage grooming salon operations and team members. You will deliver expert grooming services, foster a positive work environment, and drive salon performance.

Responsibilities

• Oversee day-to-day operations, optimize scheduling, manage inventory, and execute staffing plans
• Recruit, hire, train, and supervise a team of entry-level trainees up to professional level grooming staff, providing coaching, feedback, training, and performance evaluations
• Create and manage efficient grooming schedules, monitor salon performance metrics, and develop action plans
• Collaborate with store management to achieve sales targets, implement strategies to drive growth, and boost profitability
• Interact professionally with pet parents, provide exceptional customer service, address grooming inquiries, and offer recommendations
• Perform expert-level grooming services, operate and maintain grooming instruments, evaluate individual pet needs, educate pet parents on grooming maintenance, and ensure safety and quality standards
• Utilize expert knowledge and understanding of Petco's grooming policies, standards, and guidelines to ensure safety, quality, and consistency in all grooming activities

Requirements

• 2 or more years' experience as a professional groomer or completion of a technical grooming training program
• Strong leadership skills, with 1-2 years previous experience of salon management or related field, preferred
• High-school diploma or GED preferred, though not required
• Very strong verbal and written communication skills for interactions with pet parents and grooming team members
• Expert knowledge of various dog breeds, grooming requirements, common health issues and behaviors
• Expert-level proficiency in breed-specific cuts, styling techniques, and grooming standards
• Genuine passion for animals with a desire to continue a career in pet grooming
• Strong decision-making and problem-solving skills, using grooming experience and knowledge to solve problems in moderately complex situations
• Capable of handling pets of all sizes and temperaments with care and empathy

Qualifications

• Available to work full time at a minimum of 35 per week, including weekends, evenings, and holidays, as needed by the Pet Care Center's grooming schedule