Grooming Salon Manager

About the role

As a Grooming Salon Leader at Petco, you will lead salon operations and team members, while delivering expert grooming services to our valued customers' pets. Your passion for people and for pets will ensure a positive experience for our partners and exceptional care for every pet, leaving them looking and feeling their best.

Responsibilities

- Oversee day-to-day operations of the grooming salon, ensuring smooth and efficient workflows, optimizing scheduling and grooming capacity, managing inventory levels in the salon, and executing staffing plans. - Recruit, hire, train, and supervise a team of entry-level trainees up to professional level grooming staff, providing coaching, feedback, training, and performance evaluations, while fostering a positive and collaborative work environment that encourages teamwork, professional growth, and continuous learning and development. - Create and manage efficient grooming schedules that optimize salon capacity, maximize productivity, and accommodate customer demand, balancing team availability with business needs, ensuring coverage during peak hours. - Monitor salon performance metrics such as revenue, customer satisfaction, and partner productivity, analyzing data to identify areas for improvement, and developing action plans. - Collaborate with store management to achieve sales targets and salon objectives, implementing strategies to drive growth, expand the customer base, and boost profitability. - Interact professionally and effectively with pet parents, providing exceptional customer service, addressing grooming related inquiries, offering grooming recommendations, and providing timely and proactive resolution to questions or concerns. - Stay abreast of grooming industry trends and best practices to enhance your grooming skills and your team's skills. - Independently perform professional grooming services including bathing, drying, brushing, haircuts and styling, nail trimming, ear cleaning, and gland cleaning, according to pet parent's instructions and adhering to breed standards and company policies and procedures. - Operate and maintain various grooming instruments, including clippers, blades, shears, brushes, and dryers. - Evaluate individual needs of each pet, taking into consideration coat, type, skin conditions, temperament. - Educate and provide custom recommendations to pet parents on grooming maintenance and home care practices & products to promote the overall well-being of the pet. - Always ensure the well-being and safety of every animal in the salon, monitoring pets for any signs of discomfort, illness, or injury, and promptly reporting any concerns to pet owners and store management. - Perform quality checks to maintain a clean and safe grooming area and salon, disinfecting and sanitizing grooming tools and equipment, performing daily and weekly cleaning duties in the salon and adhering to Petco hygiene and sanitation policies, other cleaning and maintenance tasks as assigned, including but not limited to cleaning air filters, vents, and drains. - Utilize expert knowledge and understanding of Petco's grooming policies, standards, and guidelines to ensure safety, quality, and consistency in all activities and areas of the grooming business, ensuring standards are maintained in the grooming salon, holding salon team members accountable for safety and quality standards.

Requirements

- 2 or more years' experience as a professional groomer and/or completion of a technical grooming training program. - Strong leadership skills, with the desire to lead, train, and develop people, with 1-2 years previous experience of salon management, or related field, preferred. - High-school diploma or GED preferred, though not required. - Very strong verbal and written communication skills for interactions with pet parents and grooming team members. - Expert knowledge of various dog breeds, grooming requirements, common health issues and behaviors. - Expert-level proficiency in breed-specific cuts, styling techniques, and grooming standards. - Genuine passion for animals with a desire to continue a career in pet grooming. - Strong decision-making and problem-solving skills, using grooming experience and knowledge to solve problems in moderately complex situations, with guidance from Solutions Manager or Store General Manager when necessary. - Results-driven, with focused commitment on salon productivity, performance, growth, and improvement. - Strong attention to detail, ensuring grooming services are executed accurately and to the highest standards. - Capable of handling pets of all sizes and temperaments with care and empathy. - Available to work full time at a minimum of 35 per week, including weekends, evenings, and holidays, as needed by the Pet Care Center's grooming schedule.

Qualifications

- Completion of a technical grooming training program. - 2 or more years' experience as a professional groomer. - Strong leadership skills. - High-school diploma or GED. - Very strong verbal and written communication skills. - Expert knowledge of various dog breeds, grooming requirements, common health issues and behaviors. - Expert-level proficiency in breed-specific cuts, styling techniques, and grooming standards. - Genuine passion for animals. - Strong decision-making and problem-solving skills. - Results-driven focus on salon productivity, performance, growth, and improvement. - Strong attention to detail. - Ability to handle pets of all sizes and temperaments with care and empathy. - Availability to work full time, including weekends, evenings, and holidays.

Skills

- Leadership and team management. - Communication and customer service. - Grooming expertise and knowledge. - Problem-solving and decision-making. - Attention to detail. - Handling pets of all sizes and temperaments.

Benefits

- Competitive Pay + Incentive based on salon performance + Tips (Payment in accordance to the Grooming Salon Leader Incentive Plan details). - Medical, dental, vision and more. - 401k and more. - Paid Time Off. - Petco Discounts. - All the supplies & equipment you need, including, brushes, nail trimmers, clippers, blades, shampoo, sprays, tools, etc. - State of the art equipment, including bathing system, kennels, tables, and dryers. - Career development and growth opportunities, such as Grooming Mentor and Grooming Instructor.

Pay

- Payment in accordance to the Grooming Salon Leader Incentive Plan details.

Schedule

- Full time.