Grooming Manager

Duties + Responsibilities

• Onboard all new Groomers, ensuring their completion of all training requirements, evaluating the quality of grooms, and providing ongoing learning opportunities
• Perform dog grooming services to breed standards and to client’s personal preferences and hold your groomers to those same standards
• Ensure the safety and well-being of every pet and associate in the salon, taking immediate action whenever necessary
• Aid in setting and achieving monthly sales and membership goals
• Coach and develop team to recommended services and products based on the needs of the business
• Hold team accountable for achieving sales + membership goals each month
• Maintain overall pet hygiene by clipping nails, brushing teeth, and cleaning ears
• Maintain a clean workstation by sanitizing and sweeping before the arrival of every pet and at the end of every workday
• Advise owners on at-home care tips and best practices for their pets
• Communicate with pet parents regarding their pets and resolve any customer service issues

Qualifications / Preferred Experience

• Experience running full-service grooming salons including sales and inventory
• Four to six years of professional grooming experience required
• Strong teacher of grooming skills to others
• Strong knowledge of individual breed standards and breed cuts
• Use of proper scissoring techniques
• Experience in customer service and conflict resolution

Compensation + Benefits

• Attractive base salary + bonus structure
• Health insurance
• PTO/paid holidays
• Opportunities for professional development + career growth

About Sparkle

We’re not your average dog groomer. Founded in 2022, Sparkle is where routine pet care meets small-box retail and social service. Our membership-based, wellness-focused hygiene and salon-style dog grooming, make access to routine care easy and affordable for all – while also giving back to support the needs of our community. Loyal to a greater purpose, we are on a mission to improve quality of life for those we care for, while also doing our part to create healthy happy homes in the communities we serve.